Waitlist Maximum Wait Time

Modified on Mon, 14 Jul at 4:53 PM

The Waitlist Maximum Wait Time feature allows you to set a limit on how long clients are willing to wait before being added to the walk-in waitlist. If the estimated wait time exceeds the set limit, clients will not be added to the list. This setting helps manage expectations and reduce frustration for both clients and staff during peak hours.

Things to know:

The ability to configure the waitlist maximum wait time is controlled by the "Access Account Settings" access control setting.
This setting is only available if the waitlist feature is enabled.
The minimum allowed value is 0.5 hours (30 minutes).
The maximum allowed value is 24 hours.
You can increase the limit in 0.5-hour (30-minute) increments.
Uncompleted appointments can be included in the calculation of estimated wait time. To enable this behavior, please contact MyTime Support at support@mytime.com.

How to Set the Maximum Wait Time

Navigate to Business Setup > Settings
Scroll to the Calendar section
Enter the desired wait time in the "Waitlist Maximum" field
Click Save

Scenario

The Waitlist Maximum is set to 2 hours
The current time is 12:00 PM
All staff members are unavailable for the next 2.5 hours

1. In-Store Waitlist Attempt

If a staff member tries to add a client to the waitlist, the system will display the following error message: “Wait time exceeds the maximum limit for {Employee name}.”

2. Booking Widget (Walk-In Waitlist)

If a client tries to join the waitlist online through the widget, they will see: “Sorry, the waitlist is currently full.”

3. Kiosk

If a client uses the kiosk to try and join the waitlist:

The Walk-In option will be disabled
An error message will display: “Waitlist is currently full.”

If you have any questions, please contact our Support Team at support@mytime.com.

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