Waitlist Maximum Wait Time

The Waitlist feature can be configured to prevent adding clients to the walk-in waitlist if the wait is too long. For example, if the wait time exceeds x hours, clients will not be added to the list. This can be set from the Business Setup > Settings page.  

Things to know:

• The Waitlist maximum setting is only available if the waitlist is enabled
• The minimum and maximum values allowed are 0.5 hours (30 minutes) and 24 hours, respectively
• It can be increased in intervals of 0.5 (30 mins)
• Uncompleted appointments can be included in the calculation of the estimated waitlist time. For assistance, please contact our Support Team at support@mytime.com.

To set the maximum wait time: 

1. Navigate to Business Setup > Settings
2. Under the Calendar section, enter the desired value in the "Waitlist maximum" field                                                            
3. Save

Let's now look at an example:

Scenario

• The estimated wait time was set to 2 hours in Business Setup > Settings  
• The current time is 12:00 pm
• All staff members are unavailable for the next 2 1/2 hours 

WAITLIST  IN-STORE

If a staff member attempts to add a client to the waitlist, an error message will be displayed "Wait time exceeds the maximum limit for {Employee name}".  

WALK-IN WAITLIST ON BOOKING WIDGET

If a client tries to join the waitlist, an error message will appear saying "Sorry, the waitlist is currently full".

KIOSK

If a client tries to join the waitlist via kiosk, the following will happen:

• The Walk-In option will be disabled
• An error message will be displayed "Waitlist is currently full"

If you have any questions, please contact our Support Team at support@mytime.com.