Waitlist Report

Modified on Sun, 28 Jun at 7:08 AM

The Waitlist report shows key metrics for the walk-in queue, including average wait time, longest wait time, and the number of clients that were removed from the walk-in queue without starting an appointment. The report is only visible if the walk-in queue is enabled in settings.

Things to know:

The ability to view and access the Waitlist Report is governed by the "Accessing Reports" setting within your system's access control configuration.
This report is only displayed if the "Enable Walk-In Queue Manager" company setting is currently enabled.
The report displays comprehensive data for all clients who have been added to the walk-in queue, regardless of whether they were added in-store or online.
The report can only be exported in Summary View, which consolidates data by category such as location, staff member, or service type. This view is ideal for high-level analysis, allowing you to review total revenue and overall performance metrics without displaying individual transactions.
When the report is downloaded as a PDF, all active filters at the time of export are clearly listed. This helps define the data shown and provides context for the parameters used

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Company section, select the Waitlist report

When the report opens, you can filter by a specific location, staff, and date. Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Filter	Description
Location	The location clients were added to the walk-in queue. Accounts with One Location: No location filter is shown Accounts with Multiple Locations: The location filter allows you to view data for a specific location or all locations within that account
Staff	The staff member who performed the service during the date range and location selected.
Date	This range will determine the appointments that were booked during the date range selected.

Report Columns

Column	Description
Location	The location where the appointment was added to the walk-in queue.
Average Wait Time	This is the average wait time for all clients that were added to the walk-in queue including those served and those that walked out.
Longest Wait	This is the longest wait time for all clients that were added to the walk-in queue including those served and those that walked out.
Total Wait	This is the total wait time for all clients that were added to the walk-in queue including those served and those that walked out.
Average Service Duration	This is the average time that the client was in service before they were checked out for all appointments that were not canceled or marked as no show.
Longest Service Duration	This is the longest time that any client was in service before they were checked out from all appointments that were not canceled or marked as no show.
Total Service Time	This is the total time that all clients were in service before they were checked out for all appointments that were not canceled or marked as no show.
Number of Clients Added to Waitlist	The total number of clients that were added to walk-in queue including clients that were later removed.
Number of Clients Removed from Waitlist	The total number of clients that were removed from the walk-in queue (canceled clients).
Number of Clients Served from Waitlist	The total number of clients that were added to the walk-in queue and then moved to in-service (appointment started).
Total Served	The total number of clients that had a completed appointment also includes clients that were walk-ins and clients that had appointments.
% Of Appointments from Waitlist	% of served clients that came from the walk-in queue (Number of clients served from walk-in queue / Total served).

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