Members Only Services

Members Only services restrict specific menu items so they can only be booked by clients with an active membership. This allows you to protect premium offerings, create exclusive VIP perks, and drive recurring membership revenue. This article covers how to configure these services and how the system handles different membership statuses during booking.

Things to know: 

• To create members-only services is controlled by the "Accessing Services Menu" access control setting.
• For franchise businesses utilizing global services, this setting is controlled exclusively at the parent level.
• Members-only services can be booked by clients with an active membership, as well as those with a pending cancellation status.
• Clients with expired, canceled, frozen, or suspended (due to failed payment) memberships cannot book these services.
• If a membership is canceled but the setting "How long should value/item credits be valid after membership termination?" is configured, clients can continue to book members-only services until those credits expire.

Contents:

• Configuring Members Only Services 
• Scheduling Members Only Services In-store

Configuring Members Only Services 

1. Navigate to Business Setup > Services
2. Add a service variation under the desired service category  
3. On the "Add Service" modal, the Members Only check box will be visible below the duration, tick the check box. Please Note: Existing services will also have this checkbox, which may be updated to make the service members only
4. Once done, Save

Scheduling Members Only Services In-store

1. Navigate to your Schedule
2. Click on an open time slot for a service provider OR select the + New Appointment button from the sidebar
3. When the appointment modal opens, add a client with a membership and a members only service. The Members Only label will appear below the service to indicate that it is a members only service.
4. If a staff member attempts to schedule a members-only service for a client, pet, or family member who does not have an active membership, a warning message "This service is for Members Only but no membership was found" will be displayed on the appointment modal, along with the "Members Only" label.
   
   
5. Save
6. The appointment will then be displayed on the scheduler                                                                                                                                                                                                                                    

For more information, contact us at support@mytime.com.    

Related Article:

• Creating Services
• Global Services
• Duplicating/Cloning Services
• Members Only Services
• Scheduling Members Only Classes In-store
• Booking Members Only Services Online