Ratings Report

Modified on Fri, 10 Jul at 1:31 PM

This report shows the number and average rating of reviews left by verified clients for staff members during the date range.

Things to know:

The ability to access this report is governed by the "Accessing Reports" access control settings.
The report only includes reviews from automated review request messages because these are systematically tracked and linked to client appointments within MyTime. Reviews from the 'Review Request' campaign are not included because they are sent manually through marketing campaigns and are not tied to a specific appointment, making it difficult to measure performance consistently within the report
Internal Tracking
- Private MyTime Feedback: Every star rating and written comment submitted via the private MyTime feedback loop is automatically logged and saved in full within your Reviews & Staff Ratings report.
- External Reviews (e.g., Google, Facebook): For reviews left on external sites, only the star rating is captured in the client and staff rating reports. The written text from external reviews is not displayed in these internal reports.
The report can only be exported in Summary View, which consolidates data by category such as location, staff member, or service type. This view is ideal for high-level analysis, allowing you to review total revenue and overall performance metrics without displaying individual transactions.

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Staff section, select the Ratings report

When the report opens, you can filter by a specific location, staff, and date. You can also choose to view the report by date or location. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension. Below the By Location button, you have the option to download the report as a CSV, PDF, or print version.

Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Filter	Description
Location	Accounts with One Location: No location filter is shown Accounts with Multiple Locations: The location filter allows you to view data for a specific location or all locations within that account
Staff	The staff member who performed the service during the date range and location selected.
Date	This range will determine the appointments that were booked during the date range selected.

Report Columns

Column	Description
Review Date	The date the review was left.
Location	The location the review is associated with.
Staff	The staff member who performed the service during the date range and location selected. Clicking this link opens the staff member's profile.
Client	The name of the client who left the review.
Service	The name of the service associated with the review.
Rating	The ranking of the review. This can be between 1 - 5 stars.
Review / Feedback	The feedback left by the client.

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