Marketing Settings

This setting defines what constitutes a positive rating. MyTime allows you to request that clients rate their experience from 1 to 5 stars after their appointment or class session. If a client leaves a low rating, they will be directed to a private feedback form, and their rating will be recorded in the Ratings report. Conversely, when clients provide a high rating, MyTime can suggest that they post a review on your preferred review sites, such as Google, Yelp, or Facebook and their rating will be save in Ratings report.

Learn more about configuring review notifications here.

Hide one-off manual campaigns from Sent tab in Marketing Module

When enabled, intake forms created on client profiles and sent via email will be hidden from the Marketing > Campaigns > Sent tab. However, they will still be accessible in the “Campaigns Received” section of the client’s profile. This setting is to prevent clutter in your Sent Campaigns report.

Appointment Confirmations for Multiple Family Members or Pets

This setting controls how Appointment Confirmation messages are sent when multiple appointments are booked on the same day for a client, their family members, or pets. Note: This setting only affects the Appointment Confirmation automated message. It does not apply to Booked by Business or Booked by Client templates. You can choose between two options:

• Send a single appointment confirmation message for all family members or pets in the appointment: A single confirmation message will be sent to the client, which will include all services booked for the client, their family members, or pets.
  
• Send a separate appointment confirmation message for each family member or pet in the appointment: Individual confirmation messages will be sent for each appointment. Each service booked for the client, their family members, or pets will receive its own separate confirmation message specific to that service.