Delivery Method for Campaigns

Modified on Wed, 10 Sep at 3:08 PM

This article examines various scenarios in which delivery methods are used for campaigns and outlines the expected outcomes.

Things to Know:

The ability to configure the preferred delivery method for campaigns is governed by the "Accessing Email Campaigns" access control setting.
You can specify a preferred delivery method when sending campaigns (email, SMS, or push notification):
- Use if Available: The selected method will be the method used for delivery
- Never Use: This method will not be used, even if the selected method is unavailable
If "Use if available" is selected for both email and text when sending campaigns, only clients who have opted in to both email and SMS marketing messages will be included in the campaign recipient list. Clients who have opted into only one channel—either email or SMS—will not be included.
Notification Requirements
- SMS Notifications: Clients must have a valid phone number on file and be double-opted in to receive marketing SMS. For more details on SMS double opt-in, learn more here.
- Email Notifications: Clients must have a valid email address on file and be opted in to receive marketing emails.
- Push Notifications: Can only be delivered to clients who have the custom MyTime Guest App installed on their mobile device.

Scenarios

Delivery Methods	Expected Results
EMAIL: Use if available TEXT: Use if available PUSH: Never use	Email and text message will be sent Push notification will not be sent, even if email and text are unavailable
EMAIL: Use if available TEXT: Never use PUSH: Use if available	Email and push notification will be sent Text will not be sent if both email and push notification are unavailable
EMAIL: Use if available TEXT: Never use PUSH: Never use	Email will be sent Neither text message nor push notification will be sent, even if email is unavailable.
EMAIL Use if available TEXT: Use if available PUSH: Use if available	Email, text message and push notification will be sent
TEXT: Use if available EMAIL: Use if available PUSH: Never use	Text message and email will be sent Push notification will not be sent, even if both text message and email are unavailable.
TEXT: Use if available EMAIL: Never use PUSH: Use if available	Text message and push notification will be sent An email will not be sent, even if both text message and push notification are unavailable.
TEXT: Use if available EMAIL: Never use PUSH: Never use	Text message will be sent Neither email nor push notification will be sent, even if text message is unavailable
TEXT: Use if available EMAIL: Use if available PUSH: Use if available	Text message, email and push notification will be sent
PUSH: Use if available EMAIL: Use if available TEXT: Never use	Push notification and email will be sent A text message will not be sent, even if both push notification and email are unavailable
PUSH: Use if available EMAIL: Never use TEXT: Use if available	Push notification and text message will be sent An email will not be sent, even if both push notification and text messaging are unavailable.
PUSH: Use if available EMAIL: Never use TEXT: Never use	Push notification will be sent Neither email nor text message will be sent, even if push notification is unavailable
PUSH: Use if available EMAIL: Use if available TEXT: Use if available	Push notification, email and text message will be sent

For more information, contact us at support@mytime.com.

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