This article examines various scenarios in which delivery methods are used for campaigns and outlines the expected outcomes.
Things to Know:
- You can specify a preferred delivery method when sending campaigns (Email, SMS, or Push Notification):
- Use if Available: The selected method will be the method used for delivery
- Never Use: This method will not be used, even if the selected method is unavailable
- Delivery methods configured before February 3, 2025 (prior to the introduction of fallback delivery methods) will have the following default settings:
- Enabled delivery methods - ‘Use if available’ will be selected
- Disabled delivery methods - ‘Use if others are not available’ will be selected
- SMS Notifications - The client must have a valid phone number on file and be single-opted in to receive transactional SMS.
- Email Notifications - The client must have a valid email address on file and be opted in to receive transactional emails.
- Push Notifications - Can only be sent to clients who have your custom MyTime Guest App installed on their mobile device.
Scenarios
Delivery Methods | Expected Results |
EMAIL: Use if available TEXT: Use if available PUSH: Never use |
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EMAIL: Use if available TEXT: Never use PUSH: Use if available |
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EMAIL: Use if available TEXT: Never use PUSH: Never use |
|
EMAIL Use if available TEXT: Use if available PUSH: Use if available |
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TEXT: Use if available EMAIL: Use if available PUSH: Never use |
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TEXT: Use if available EMAIL: Never use PUSH: Use if available |
|
TEXT: Use if available EMAIL: Never use PUSH: Never use |
|
TEXT: Use if available EMAIL: Use if available PUSH: Use if available |
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PUSH: Use if available EMAIL: Use if available TEXT: Never use |
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PUSH: Use if available EMAIL: Never use TEXT: Use if available |
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PUSH: Use if available EMAIL: Never use TEXT: Never use |
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PUSH: Use if available EMAIL: Use if available TEXT: Use if available |
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For more information, contact us at support@mytime.com.
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