iCMP Troubleshoot Setup

Modified on Fri, 17 Jan at 2:27 PM

All Ingenico iCMP devices should come from the supplier with the correct settings, please only follow the below steps AFTER you have already attempted our initial setup steps that can be seen HERE.

Please make sure to stick to these steps and do not access any other menus as it can permanently damage your iCMP:

Removing previously paired devices:

Enter the Tellium Manager by following the steps below:
Reset the device by briefly holding the button on the right side
Once at the ©Copyright screen press 2634 then the Green Enter button
Press F key when prompted (to the right of the number 3)
Press 0 - Tellium Manager
Press 2 - Hardware
Press 5 - Bluetooth Settings
Press 4 - Paired Devices

Please remove any paired devices and follow the next steps below in order to set to the correct pairing mode:

Enter the Tellium Manager. Note: If you are already in the Tellium Manager from the previous steps you can use the Red back button to get back to the home screen of the Tellium Manager, if not follow the steps below
Reset the device by briefly holding the button on the right side
Press F key when prompted (to the right of the number 3)
Press 0 - Tellium Manager
Press 2 - Hardware
Press 5 - Bluetooth Settings
Press 5 - Advance Option
Press 2 - Pairing Mode
Select PIN ENTRY
Reboot the device by briefly holding the button on the right side once the steps are complete.

While the iCMP is rebooting, unlock your iPad and select Settings >> Bluetooth. Set the iPad to aside for now and move back to the iCMP.

Once the iCMP device is booted, select iOS by pressing the F1 key
This will allow the iCMP to search for iOS devices nearby for pairing
The iCMP will find your iPad and select your iPad with the Green button
The iCMP will provide a PIN which you will enter on the iPad
The devices will pair. Move to the final step below to set a custom display message

Set the Custom Display Message on iCMP. Please follow the steps HERE as this is also a mandatory final step.