Selling Memberships for Pets in POS

In this article, we will walk through the steps on how to sell memberships for pets via POS.

Things to Know

• In order to be able to sell memberships, you must have a membership subscription. For franchise businesses, please contact your account manager or support@mytime.com
• On the membership configuration page:
  • If "Individual Pet" is selected - This means that the membership can only be used by the selected pets at the time of purchase
  • If "All Pets" is selected - This means that the purchased membership can be used by all pets on a client's profile
• If a client profile contains only one pet, that pet is automatically included by default. You can also choose to select the primary client from the member list or add a new Pet.
• For clients with multiple pet memberships, all charges scheduled for the same day will be combined into a single ticket.
• The “Require credit card on file to purchase membership” setting controls whether a card must be saved on file to complete a membership purchase, regardless of the payment method. By default, this setting is enabled but can be turned off.
• When a client purchases a membership with a credit card, the “Save card on file” checkbox is always selected and cannot be unchecked. This ensures the client’s card is securely stored for recurring billing, regardless of the setting above.
• Staff do not need a configured commission on their profile to appear in the commission dropdown. Staff with roles such as service providers, location managers, support staff, or custom roles can all be selected. However:
  • If Track Compensation is not selected on their profile, they will not appear in compensation reports.
  • If no commission rate is set, no commission amount will be calculated or displayed in reports.
• By default, payment buttons may lack visual prominence, making it difficult for staff to quickly identify the primary payment method. This can lead to selecting incorrect options or improper transaction processing. You can request a layout change that reorders the buttons and highlights the primary action in blue for better visibility.
  • Default Display:
    • No Card on File: [Key In Card] [Swipe Card]
    • Card on File: [Visa ****1234] [Key In Card] [Swipe Card]
  • Enhanced Display (High Visibility):
    • No Card on File: [Swipe/Tap Card] (Highlighted) [Manual Entry]
    • Card on File: [Visa ****1234] (Highlighted) [Swipe/Tap] [Manual Entry]
  • Important: This is controlled by a hidden setting that must be enabled by the MyTime team. If you would like to switch to the high-visibility payment buttons, please contact us at support@mytime.com 

To sell memberships for pets in POS:

1. Navigate to POS > New Ticket

2. Add a client 

3. To the right of the ticket, select Products > Membership

4. Select the desired membership from the dropdown

5. When the membership is added to the ticket, if the account already has a pet, you can select an existing pet from the 'Member' dropdown or add a new one

6. Select the dropdown next to 'Sold By' to add the staff member who should receive a commission for the membership sale 

7. Select the 'Take payment' option at the bottom of the screen

8. From the  'Take Payment' screen, add the payment method

9. Select the 'Close Ticket' option at the bottom of the screen

A confirmation will be displayed at the top of the screen once the ticket has been closed.

For more information contact us at support@mytime.com.

Related Articles:

• Selling Memberships for Family Members in POS
• Selling Memberships for Clients in POS
• Selling Memberships Online through Booking Widget and Express Checkout
• Purchase and Apply Package / Membership Benefits on the Same Ticket
• Purchasing Client Memberships Online
• Purchasing Memberships for Pets Online
• Purchasing Memberships for Family Members Online