Walk Out Button

Modified on Thu, 5 Nov at 8:44 AM

The Walk Out button allows you to track how many potential clients visit your business but leave without receiving service—often due to long wait times. This article walks you through how to enable and use the Walk Out button on your schedule.

Things to know:

The ability to utilize the walk out button is controlled by the "Accessing Appointments" access control permission.
The Walk Out button will only appear if the “Enable Walk-In Queue Manager” setting is enabled.
It will display on the left side of the schedule in Day, Week, Month, and Agenda views.
In Split View, the button appears at the top of the page.
Every time you click Walk Out, the count increases. Note: Once recorded, a walk-out cannot be undone.
The count is location-specific and resets daily at midnight.
You can view walkout activity by the hour in the Walk Out Report.
You can have the scheduler layout updated to provide a modern, streamlined calendar interface featuring card-style appointment blocks, updated typography, and customizable brand accents. It is designed to maximize screen real estate and reduce clutter while keeping existing bookings, staff hours, POS checkout flows, and print formats completely unchanged. This is controlled by a hidden setting; contact your account manager or MyTime Support to enable it for your business.
- Visual Design & Brand Accents
  - Card-Style Bookings: Appointments appear as clean, defined cards set against a simplified calendar grid.
  - Brand Styling: Action buttons, highlights, and the selected date inherit your business colors from Dashboard Color Settings (falling back to standard MyTime blue if no custom colors are set). Backgrounds and grid dividers remain neutral for clean contrast.
  - Automatic Hue Adjustments: Very light or pale custom brand colors are automatically deepened in tone to keep all on-screen text legible and accessible.
- Toolbar & Navigation
  - Centered Date Header: The calendar date remains centered in the main view for quick orientation.
  - Jump Navigation: Tap Today to return instantly to the current day, or click the adjacent arrow icon to jump forward anywhere from 1 to 8 weeks.
  - Dedicated Filter Row: Filters for location, staff members, and resources sit in a dedicated row directly beneath the primary toolbar.
  - Responsive Layout: On smaller screens, filter controls tuck neatly into a collapsible sidebar menu while the date display remains centered.
- Squished View (Full-Day Single-Screen View)
  - Adjacent to the Today button, two Squished View controls allow you to view an entire day without vertical or horizontal scrolling:
    - Squish Columns: Compresses staff columns horizontally to fit your full roster on one screen.
    - Squish Rows: Compresses hourly time slots vertically so the entire business day fits into the window without scrolling down.
- Appointment Cards & Hover Previews
  - At-a-Glance Information: Each card highlights the client name (or pet name and breed), the assigned service, and the service provider using your designated service color.
  - Hover Card Previews: Hover your cursor over any card to view client notes, full booking details, and pet profile photos without clicking into the appointment.
  - Dynamic Hover Dismissal: Hover cards automatically close whenever you scroll the underlying calendar grid.
- Keyboard & Accessibility Controls
  - Keyboard Navigation: Use the Tab key to jump between appointment cards and press Enter to open any selected booking.
  - Toolbar Actions: The Today button and date navigation arrows can be activated using Enter or Spacebar.
  - Screen Reader Support: Date shifts, navigation triggers, and calendar status changes are fully voiced by assistive screen readers.
- Switching to the updated schedule interface does not alter core daily operations:
  - Printed Schedules: The printed agenda view retains the classic print-ready format.
  - Daily Workflows: The appointment creation modal, client profile records, POS checkout, and global navigation menu remain identical.
The setup option displayed in the top-right user menu depends on how you access the account and your assigned role:
When navigating from the Parent Account (Location Management tab):
Admin: Displays Business Setup when viewing the location account.
Login As: Displays Location Setup when viewing the location account.
When logged in directly at the Location Level:
Location Owners & Location Managers: Display Location Setup.
Service Providers & All Other Roles: Display Profile Setup.