Booking Multi-Staff Services Online

In this article, we will discuss how clients can book multi-staff services online.

Things to know:

• Online booking must be enabled for the business.
• For detailed information on configuring multi-staff services, please refer to our guide here.
  
• When booking multi-staff services with add-on services, one of the selected staff members for the multi-staff service will be selected for the add-on service.
• An error message stating “Time is no longer available” may appear if:

  • Another appointment has been booked at the same time.

  • The staff member’s working hours have changed.

  • The selected time slot is no longer available for the chosen staff member.
    

• By default, when clients use the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.
• If a client reaches checkout without being signed in, they are prompted to log in or create an account before completing the booking.
• If the setting "Accept online payments through MyTime?" is configured to either "Yes, require online payment to book online" or "Let clients choose whether to pay online or in person," and the client opts to pay online, the following will occur:
  • When an appointment requiring a deposit is booked online, the client's card on file will be charged for the deposit, and a hold will be placed on the card for the remaining balance.
  • If the hold amount cannot be charged successfully, the location manager will be notified that the pre-authorization attempt failed and will need to collect the remaining balance from the client at the time of the appointment. Learn more about payment authorization here.
• When an appointment is booked online, a ticket is automatically created.
• Clients receive a booking notification listing all scheduled services:
  • Booked in-store: Booked by Business notification
  • Booked online: Booked by Client notification
• For mobile businesses:
  • Services unavailable at the selected location are hidden in the booking widget.
  • Selecting In-Store hides services offered only at the client’s location.
  • Selecting At Your Location (up to X miles) hides services available only in-store.

Clients can schedule multi-staff services by:

1. Navigating to your booking page using the booking URL or book button on your website
2. Select the desired location (if the account has multiple locations) 
3. Select 'Book' next to the desired service, configured for multi-staff 
4. Click on 'Select Time' to proceed to the date and time picker. From there, choose a date and time. (The time picker will display a monthly view by default) 
5. For multi-staff services, there will be an additional option next to "No Preference" called 'Specific', which clients would use to select the staff members who will perform the service
6. On the checkout page, clients can sign in if they already have an account with the "Sign In" link, sign in using their Facebook or Apple accounts, or create a new account. If they are already signed in, clients can add notes, and special requests, fill out the intake form, and add card details (if applicable)
7. Click 'Complete Booking' 

For more information contact us at support@mytime.com or (385) 233-6964.    

Related Article

• Multi-Staff Services
• Schedule Multi-Staff Service Appointment on Scheduler App
• Booking Multi-Staff Services Online
• Enabling Multi-Staff Appointments
• Scheduling Multi-Staff Appointments
• Checking Out Multi-Staff Appointments in POS
• Moving Multi-Staff Services/Appointments Independently