Managing Waiver Expiration

You can configure waivers in MyTime to either never expire or to expire after a set number of days. Implementing an expiration period helps ensure that clients regularly review and agree to your most current terms and conditions.

Things to know:

• Waiver expiration settings are controlled by the Manage Client Setup access control setting.
• You can set a unique validity period (in days) for each individual waiver.
• To view a full history of past waivers, you must enable the "Allow Viewing Old Waivers on Client Profile" company setting.
  • When Enabled: Both current and expired waivers remain visible, and a 'View All' button will appear in the Waiver section to show full documentation.
  • When Disabled: Only the most recent, active waivers are displayed to the staff.
• The "View All" history option is currently restricted to primary client profiles; it is not available for waivers associated with pets or family members.
• If a client signs a new version of an expired waiver, the system automatically replaces the old record with the latest signed copy in the primary view
• If a waiver is still active (not yet expired), it must be manually deleted from the client profile before a new one can be added.
• Waivers collected through custom appointment fields appear in the appointment modal’s Notes section, with the expiration date shown in parentheses.

Contents:

• Configuring Waiver Expiration 
• Waiver with Future Expiration Date
• Expired Waiver

Configuring Waiver Expiration 

To set up a waiver with an expiration period:

1. Go to the Clients tab.
2. Expand the Manage Clients menu.
3. Select Customize Client Fields.
4. Click Add Field under the desired custom field group.
5. In the Field Type dropdown, select Waiver 
6. Fill in the required field details.
7. Toggle Expires to enable expiration.
8. An expiration input will appear. Enter the number of days the waiver should be valid.
9. Optionally, check Apply to existing waivers to update previously signed waivers.
10. Click Save.

Once configured, expiration dates will display next to the waiver on both the client profile and the appointment modal.

Waiver with Future Expiration Date

• Client Profile View: Waivers display with expiration dates clearly shown.
• Appointment Modal View: Waivers appear in the appointment notes section with expiration dates shown in parentheses.

Client Profile View

Appointment Modal View

Waivers created as appointment custom fields

Expired Waiver

When a waiver expires, it remains visible in both the client profile and appointment modal, clearly marked as expired until the client signs a new one.

Client Profile View

Appointment Modal View

Appointment Waivers on Appointment Modal

For more information, contact us at support@mytime.com.  

Related Articles:

• Creating Waivers
• Sign Waivers via Ingenico Terminal
• Membership Waiver & Intake Form
• Deleting & Archiving Waivers