Creating Off-Peak Price & Times

Off-peak prices can be set up for services directly from the service menu. These prices work similarly to promotions and are a great way to attract new clients and fill slower appointment times. In this article, we’ll walk you through the steps to create off-peak pricing for your services.

Things to Know:

• The ability to configure off-peak pricing is controlled by the "Assigning Service Prices" access control setting.
  
•  For franchise businesses, when off-peak prices are created at the parent level, child locations can update or deactivate the off-peak prices. However, they cannot modify the off-peak times set by the parent.
• Off-peak prices must be lower than the regular prices
• Off-peak price only applies to appointments booked online
• If an off-peak price and a one-time sale are configured at the same time, the one-time sale take precedence
• Existing appointments are not eligible for the discounted price. Only appointments scheduled after the off-peak price was configured
• If a client books an appointment using an off-peak price and the off-peak price is later deleted, the ticket will still display the original off-peak price
• For appointments scheduled with off-peak pricing, staff commissions are calculated based on the off-peak price of the service. For example, if the original price of a service is $100 and the off-peak price is $80, the service revenue will be $80, and the commission will be calculated using this amount.

To create off-peak pricing:

1. Navigate to Business Setup > Services
2. Locate the service for which you want to activate the off-peak price
3. Click Edit
4. When the service modal opens, the "Off-Peak Price" option will be displayed at the bottom
5. Click the Activate hyperlink to expose the Off-Peak Price section:
   • If prices are the same for all locations and staff members, off-peak prices can be set on the main service menu                                                           
   • If prices are the same for all locations and staff members in a location group, off-peak prices can be set by the location groups
   • If prices are set by title per location or location group, off-peak prices can be set by title
   • If prices are set by location or staff member, off-peak prices can be set by location or staff members        
6. Enter the off-peak price
7. To discount all open times or to select a specific time period, click the edit link          
   • Discount all open times: This will apply the off-peak price to any open time available after the off-peak price is configured
   • Only discount specific times: When selected, it displays a list of the days of the week allowing you to add hours on the day the off-peak price should be applied
8. Save off-peak time
9. Save service changes

Please note: There is a price gauge that illustrates how competitive your pricing is in the local market below the off-peak prices. Depending on the changes made to the off-peak price, the following guide will appear:

• Fair Your price is about the same as local competitors in (your business zip code)
• Great! Your price is lower than local competitors in (your business zip code)
• Yikes! Your price is higher than local competitors in (your business zip code)
   

For more information, contact us at support@mytime.com.