Resetting Passwords

In this article, we will guide you through the steps to reset your MyTime password using various methods.

Things to know:

• If the "Require strong passwords?" company setting is enabled, password resets must meet the following requirements:
  • Minimum of 8 characters
  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • At least one special character (symbol)
• When you request a password reset, you’ll receive an email from support@mytime.com with a link to reset your password.
• If the email isn’t in your inbox, please check your SPAM folder.
• Password reset emails do not expire and can be used multiple times to update your password.
• Additionally, redirecting a client to a specific URL after they change their password is controlled by a hidden setting that must be enabled by the MyTime team. To request this, please contact our Support Team at support@mytime.com.
  
• There is an ability to redirect clients to a specific URL after their password is changed, however, this is controlled by a "Forget password redirect URL" hidden setting that only the MyTime team can enable. To activate this setting, please contact our Support Team at support@mytime.com. 

Content:

• Reset Password on the MyTime Sign-in Page
• Reset Password From Your MyTime Account 
• Reset Your Password on the Booking Widget

Reset Password on the MyTime Sign-in Page

If you forget your password for accessing MyTime, you can reset it through the sign-in page by following these steps:

1. Navigate to www.mytime.com
2. Click the 'Sign In' option at the top right-hand corner of the page
3. On the sign-in page, click the "Forgot Password?" link                                                                                                                    
4. You will be directed to the "Change Your Password" page to enter your email address
5. Submit
6. The reset link will be emailed to you, and a confirmation message will be displayed on the sign-in page            
7. In the email received, click the "Change Password" button                                                                                                
8. You will be redirected to the "Change Your Password" page to enter your new password
9. Enter a new password and confirm
10. Submit

Reset Password From Your MyTime Account 

You can effortlessly change your password in your account by following these steps:

1. Navigate to www.mytime.com
2. Click the 'Sign In' option at the top right-hand corner of the page
3. Sign in to your MyTime account using your current password
4. After signing in, click the drop down arrow next to your Business Name (or your name) in the upper right-hand corner of the page
5. Select "My Account"
6. Click the 'Change Password' link                                                                                                                                                                                                                                                                        
7. A modal for changing your password will appear. Fill in the password fields                                  
8. Click the "Set Password" button to confirm the change

Reset Password on the Booking Widget

On the booking widget, clients are provided with the convenience of resetting their password directly from either the account page or the sign-in page. 

To reset their password from the sign-in page, clients can follow these steps:

1. Navigate to your booking widget
2. Click the sign-in option at the top right-hand corner of the page to expose the sign-in modal 
3. Click the 'Forgot Password?' link
4. Enter their email address associated with the account and submit
5. In the email received, click the "Change Password" button                                                                                                      
6. Enter their new password                       

7. Submit

8. When the hidden setting to redirect clients to a specific URL after a password change is enabled, clients will be redirected to the designated URL after they click "Submit"

If clients prefer to reset their password from the "My Account" section on the booking widget, they can follow these steps:

1. Navigate to the booking widget
2. Click the "sign-in" option at the top right-hand corner of the page to expose the sign-in modal
3. Sign in using your current password
4. Once signed in, click the drop-down arrow next to their initials at the top of the page  
5. Click on "Account"                                                                                                                                                                                                       
6. On the Account page, find the login information section located at the bottom of the page
7. Click on the "Reset Password" link located to the right of the current password 
8. The reset password modal will appear; enter both your current and new password
9. Click the 'Reset Password' button to confirm the password reset

For more information, contact us at support@mytime.com.