This article explains how clients can manage their pet profiles directly from the booking widget.
Things to know:
- For clients to manage pet profiles online, your account must be configured to allow account management within the booking widget. Learn more here.
- Pets cannot be deleted from the My Account section if they have a membership that is active, suspended, frozen, or pending cancellation. If an attempt is made to delete such a pet, the following error message will appear: “This pet cannot be deleted because there is an active membership in place. Please contact the business directly.”
- Deleted pets will appear above deceased pets in the Pet section of the client profile and will be grayed out.
- If a pet with an upcoming appointment is deleted, the appointment will also be removed.
- Any updates made to pet information in the booking widget will be reflected on the client’s profile in MyTime.
Contents:
Accessing My Account Interface
Clients can access and manage their accounts through the booking widget by following these steps:
1. Navigating to your website
2. Click the Sign in link at the top right hand corner of the page 
3. Enter the login credentials, then click Sign In 
4. Once signed in, click the drop-down arrow next to their initials and select Account
5. In the My Account section, clients can use the left sidebar to access different areas. By default, the Account Settings page will display first, allowing users to manage both personal details and pet profiles
Managing Pet Profiles
From the Pets section of the Account page, clients can:
Add New Pet Profiles
1. In the Pets section, click Add Pet
2. In the Add New Pet modal, enter the pet’s details
3. Click Save Pet
Once saved, a confirmation will appear at the top of the page
Edit Existing Pet Profiles
1. In the Pets section, click Edit next to the pet’s name
2. In the Edit Pet Information modal, update the necessary details
3. Click Save Changes
A confirmation message will appear at the top of the page
Delete Pet Profiles
1. In the Pets section, click Delete next to the pet you wish to remove
2. On the pop-up message, check the Deceased box if applicable
3. Click "Delete Pet" 
Once deleted, a confirmation message will appear at the top of the page
For more information, contact us at support@mytime.com.
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