Booking Multi-Staff Appointments Online

This article will guide you through the steps of booking multi-staff appointments online.

Things to know:

• When the "Allow customizing Online Booking intervals per staff member" setting is enabled and custom online booking intervals are set for each staff member, appointment times will adhere to the booking intervals configured in their profiles
• For accounts with the multi-staff appointments feature enabled, clients will be able to book multi-staff appointments online
• All staff members assigned to a multi-staff appointment will receive a notification when an appointment is booked online, as long as their profiles are configured to send appointment booking notifications via email, text, or both
• Booking Appointments with Add-On Services
  • Accounts with Multi-Staff Appointments Feature Enabled:
    • If a staff member is selected for the core service and "No Preference" is chosen for the add-on, the same staff member will be assigned to both.
    • If "No Preference" is selected for both the core service and add-on, the system will assign the same staff member to both whenever possible. However, if the assigned staff member is not eligible to perform the add-on service, a different staff member will be assigned to the add-on.
  • Accounts with Multi-Staff Appointments Feature Disabled:
    • If "No Preference" is selected, the system will automatically assign the same staff member to both the core service and the add-on.
    • If the selected staff member cannot perform both the core service and the add-on, the option to select an add-on will not be visible. 
• By default, when using the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at [email protected].
• When an appointment is booked online, a ticket is automatically created.

To book a multi-staff appointment online, your clients can:

1. Navigate to your booking page using the booking URL or book button on your website

2. Select the Book Appointment tab

3. Select the Book button next to a service

4. When the modal appears, select Add Another Service link to add an additional service
5. Once another service was selected, click on the Select Time button at the bottom right of the page
6. On the time picker page, select a time and the specific staff member for each service using the staff drop-down menu below the appointment details section
7. Proceed to checkout and complete booking 
8. Both services and staff members will be displayed on the confirmation page

For more information contact us at [email protected].