Deposit Payments Report

Modified on Fri, 10 Apr at 3:20 PM

This report shows all deposit payments collected at the time of booking for appointments and classes.

Things to know:

The ability to access this report is controlled by the “Accessing Reports” access control setting and the “Require Deposit?” company setting.
Franchise Accounts:
- If deposits are disabled at the parent level, child locations cannot enable them, and the report will not be visible.
- If enabled at the parent level, child locations can manage the setting for their own location.
Data only populates for tickets created after the report was released
The report is broken down by payment method (cash, check, credit card, debit, gift card, etc.). Deposits paid using membership value credits are excluded.
If a deposit is split between membership value credits and another payment method (e.g., cash or card), only the amount paid using the non-membership payment method will be shown in the report.
Refunds & Forfeitures
- Same-Day Refunds: If a deposit is collected and refunded on the same calendar day, the transaction will show as $0.
- Different-Day Refunds: If a refund occurs on a later date than the original collection, a negative transaction will appear on the specific day the refund is processed.
- Forfeited Deposits: No changes will appear in the report. Since the payment was collected and retained by the business, it remains as a positive transaction on its original date.

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Company section, select the Deposit Payments report

When the report opens, you can filter by a specific location, staff, and date. You can also choose to view the report by date or location. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.

Once you have selected your filters, click on the UPDATE button to generate the data you are looking for.

Report Filters

Filter	Description
Location	The location associated with the booking. Accounts with One Location: No location filter is shown Accounts with Multiple Locations: The location filter allows you to view data for a specific location or all locations within that account
Staff	Filter by the staff member assigned to the service or class session.
Date	Select a date range to view all deposits collected during that period.

Report Columns

Column	Description
Date	Tickets and payments are organized by the date payment was received. Clicking the arrow for a specific day will expand the column to reveal the ticket and payment details.
Deposit Date	The date the payment was deposited into your bank account.
Ticket #	Ticket number associated with the payment. Clicking this link will open the ticket in POS.
Client	Client associated with payment. Clicking this link opens the client's profile.
Payment Types (cash/credit card/bank transfer/check/gift card/referral credit/loyalty points/other payment)	Displays all deposit payments received, categorized by payment method. Membership value credits are not included. Data is captured regardless of whether a register was open at the time of payment. The Referral Credits and Loyalty Points columns will only appear if the business is configured to offer these incentives to clients.
Total Payment	Total deposit payments collected for the day, or per ticket when the Date column is expanded.
Total Deposit to Bank	Displays cash deposits from the register. This column is visible only when filtering by the daily view; it is hidden in weekly or monthly views.

Related Articles:

Deposit Policy for Services

Deposit Policy for Classes