Class Waitlist Online

When a class reaches full capacity, clients can join the waitlist to be notified if a spot becomes available. This helps fill cancellations, maximize revenue, and avoid overbooking. This article outlines how clients can join a class waitlist online.

Things to know:

• To enable the online waitlist feature for your clients, ensure the following settings are configured:
• Hidden Settings: Both "Enable client waitlisting" and "Enable Client Waitlist for Classes on Scheduler" hidden settings must be enabled. Please contact support@mytime.com or your account manager for assistance
• Class Level: The Enable Waitlisting toggle must be turned on for each class within the class modal
• The Join Waitlist option appears only after a class is fully booked
• Clients can join the waitlist for multiple sessions, even on the same day
• There is no limit on how far in advance a client can join a waitlist
• Clients must be signed in to join the waitlist. If they exit the sign-in prompt, they will see: “Please sign in to join the waitlist.”
• Clients can select their attendee type and the number of seats to waitlist
• A confirmation pop-up appears once they are successfully added
• Staff can view the total number of waitlisted clients in-store via the Waitlist modal
• Clients can remove themselves from the waitlist at any time
• When a spot becomes available, the system sends an automated Class Session Available notification. Selecting Book Now redirects clients to your booking widget, where they can book any available class session (not just the one they were waitlisted for).
• Advance booking rules apply. Notifications will not be sent if a spot opens too close to the class start time
• Clients can view all services they have joined the waitlist for in the Waitlisted section under Account → Bookings.
   
  

Clients can add themselves to a class waitlist by following these steps:

1. Navigate to your booking URL or click the Book button on your website
2. Select the preferred location (if applicable)
3. Click Sign In at the top-right corner of the booking widget
4. Sign in using an existing MyTime account, Facebook, or Apple ID, or create a new account
5. Locate the desired class and click Join Waitlist
6. Select the attendee type and the number of seats requested
7. Click Join Waitlist
8. Click Done on the confirmation pop-up
9. Once added, the "Remove From Waitlist" button becomes visible

Clients can select this at any time if they are no longer interested in the session. Note: Removing themselves from the waitlist does not prevent clients from re-joining later if they change their mind.

For more information, contact us at support@mytime.com or (385) 233-6964.    

Related Articles:

Adding Clients to the Class Waitlist In-store

Creating Classes/Events

Scheduling Classes/Events

Scheduling Classes/Events on Scheduler App

Adding Attendees to Classes/Events