Elements of a POS Receipt

Modified on Tue, 18 Nov at 10:47 AM

In this article, we will discuss the key elements included on receipts sent to clients.

Things to know:

At MyTime, you can either manually send receipts to clients or configure your account to send them automatically.
The ability to automatically send receipts by email is controlled by the “Enable auto send receipts by email” company setting.
To send receipts automatically to clients, the Transaction Receipt automated message template should be enabled
Email and SMS receipts count toward your monthly text and email usage. Any overage charges can be reviewed in the Billing History section under My Account.
SMS Segment Calculation & Billing:
SMS costs are calculated per segment, not per message. Carriers treat each segment as a separate message for delivery and billing, so every segment is counted and charged individually. This billing method is determined by carriers and is not specific to MyTime.
Segments per message are based on length and encoding
Encoding Standards
GSM Encoding:
GSM-encoded messages (standard letters, numbers, and symbols) allow up to 160 characters per segment.
If the message is longer than 160 characters, it will be split into concatenated segments of 153 characters each.
UCS-2 Encoding:
UCS-2 messages (special characters, emojis, or non-Latin alphabets) allow up to 70 characters per segment.
If the message is longer than 70 characters, it will be split into concatenated segments of 67 characters each.
Even a single emoji forces UCS-2 encoding, reducing per-segment capacity and potentially doubling the number of segments.
Note: Concatenation headers are hidden data that let the recipient’s phone reassemble multiple segments into a single message.
Each recipient receives their own copy, so the number of segments per message is multiplied by the number of recipients to calculate billing. Example: A 2-segment message sent to 50 recipients counts as 100 billable segments. If each segment costs $0.02, the total cost would be 100 × $0.02 = $2.00. Learn more about SMS segments & billing here.
The receipt ID or number shown in the emailed or SMS receipt will match the ticket ID associated with the transaction in the POS.
You can choose to display a client’s remaining membership item credits on printed, emailed, and SMS receipts by enabling the “Show Client's Remaining Membership Item Credits on Receipts (Print, Email, and SMS)” hidden setting. To enable this setting, please contact your account manager or email our support team at support@mytime.com.
The membership credit balance shown on the receipt reflects the combined total of all active memberships on the client’s profile. This includes both their own memberships and any memberships linked to associated family members or pets.
Surcharge fees are automatically added to receipts sent via SMS or email.

The table below outlines the different sections of a receipt and the information displayed in each section.

Elements of the Receipt	Description
Date and Time	The date and time the ticket was closed
Appointment Details	Date and Time: When the appointment occurred. Staff: Name(s) of the staff member(s) who performed the service(s). Client: Name of the client Service(s): Name(s) of the service(s) rendered Price: Price of each service (In Membership) / (In Package): Displayed if the service is covered by a membership or package, along with the amount covered.
Product Details	Product Name: Name of the product Quantity: Number of items purchased Price: Cost per item Membership Details Membership Name: Name of the membership Price: Cost of the membership Start Date: Date the membership begins Package Details Package Name and Price: Name of the package and its total cost Gift Card Details Gift Card Number, Price, and Expiration Date. Note: The expiration date appears only if the Enable Gift Card Expiration setting is enabled.
Ticket Summary	Ticket Subtotal: Total of all items before taxes Total: Final amount charged to the client, including taxes and discounts. Discounts: Total discounts applied to the ticket Tax: Total taxes applied to the ticket Surcharge: Total surcharge fees applied to the ticket
Payment Details	Payment Method: Method used for payment (e.g., credit card, cash). Points Earned Today: Loyalty points earned from the transaction (visible only for accounts with a loyalty subscription) Available Points: Client’s total available loyalty points.
Receipt Information	Receipt Number: Unique identifier for the transaction (ticket number). Receipt Barcode: Barcode associated with the transaction.
Book Now Button/URL	Email Receipts: Include a clickable “Book Now” button that lets clients easily schedule their next service. Text or Printed Receipts: Display the URL for the booking page.

Copy of Receipt

For more information, contact us at support@mytime.com or (385) 233-6964.

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