SMS & Email Receipt

MyTime gives you the option to send transactional receipts to clients through email or SMS. This paperless method helps reduce waste and cut down on printing costs. In this article, we’ll walk you through how to send receipts via both email and SMS.

Things to know:

• To send receipts via email or SMS, the Transaction Receipts automated message template must be enabled in your account.
• The ability to automatically send receipts by email is controlled by the “Enable auto send receipts by email” company setting.
  

• Email and SMS receipts count toward your monthly text and email usage. Any overage charges can be reviewed in the Billing History section under My Account.

• SMS Segment Calculation & Billing:

  • SMS costs are calculated per segment, not per message. Carriers treat each segment as a separate message for delivery and billing, so every segment is counted and charged individually. This billing method is determined by carriers and is not specific to MyTime.

  • Segments per message are based on length and encoding

  • Encoding Standards 

    • GSM Encoding:

      • GSM-encoded messages (standard letters, numbers, and symbols) allow up to 160 characters per segment. 

      • If the message is longer than 160 characters, it will be split into concatenated segments of 153 characters each.

    • UCS-2 Encoding:

      • UCS-2 messages (special characters, emojis, or non-Latin alphabets) allow up to 70 characters per segment. 

      • If the message is longer than 70 characters, it will be split into concatenated segments of 67 characters each.
        

      • Even a single emoji forces UCS-2 encoding, reducing per-segment capacity and potentially doubling the number of segments.

    • Note: Concatenation headers are hidden data that let the recipient’s phone reassemble multiple segments into a single message.

  • Each recipient receives their own copy, so the number of segments per message is multiplied by the number of recipients to calculate billing. Example: A 2-segment message sent to 50 recipients counts as 100 billable segments. If each segment costs $0.02, the total cost would be 100 × $0.02 = $2.00.

  • Learn more about SMS segments & billing here.

• The receipt ID or number shown in the emailed or SMS receipt will match the ticket ID associated with the transaction in the POS.
  

• You can choose to display a client’s remaining membership item credits on printed, emailed, and SMS receipts by enabling the “Show Client's Remaining Membership Item Credits on Receipts (Print, Email, and SMS)” hidden setting. To enable this setting, please contact your account manager or email our support team at support@mytime.com.

• The membership credit balance shown on the receipt reflects the combined total of all active memberships on the client’s profile. This includes both their own memberships and any memberships linked to associated family members or pets

• Surcharge fees are automatically added to receipts sent via SMS or email.
  

Contents

• Configuring Transaction Receipt Template
• Sending Receipts Via Email and SMS

Configuring Transaction Receipt Template

1. Go to Marketing > Automated Messages
2. Under the Point of Sale section, locate and activate the “Transaction Receipts” template
3. You can customize the content of the template as needed
4. Click Save to apply your changes

   
   

Sending Receipts Via Email and SMS

1. Navigate to POS > New Ticket page 
2. Create a ticket
3. Take Payment and close the ticket
4. On the Close Ticket screen, locate the Receipt link at the bottom
5. Click the downward arrow next to the link to view receipt delivery options
6. Select either Email Receipt or Text Receipt:
   • Email Receipt: A pop-up will appear. If the client’s profile has an email address on file, it will auto-fill. If not, you can manually enter one.
   • Text Receipt: A pop-up will appear. If the client’s profile has a mobile number, it will auto-fill. If not, you can manually enter one.
   •  Note: The system will not save the email address or phone number manually entered in this step to the client’s profile.
7. Next, select the Send button

Congratulations! You have successfully sent the receipt via email or text message.

If the “Enable auto send receipts by email” setting is turned on, an email receipt will automatically be sent to the client upon closing the ticket—as long as a valid email address is on file.

Text Message receipt received by the client

Once the client has received the receipt via text message, they can click on the link to view the detail. 

Email receipt received by the client

For more information, contact us at support@mytime.com or (385) 233-6964.    

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