Appointment FAQs

What does the star icon on an appointment mean?

The star icon appears when a client books online and selects a specific staff member or when an in-store booking is made with the staff member marked as "Requested." Learn more here.

Can I select a specific gender for appointments, and will the corresponding gender icon appear on the schedule?

Yes, when scheduling an appointment online or in-store, you can select a specific gender to perform the service. Once selected, the gender icon will be displayed on the schedule. Learn more here.

Will a service price change affect already booked appointments?

Can I update the status of multiple appointments for family members or pets at once?

Is it possible to cancel an appointment that has already been paid for?

No, if payment has been processed, canceling the appointment will result in this error: "There was an error: This appointment has been paid for. Please refund or edit the ticket before canceling." If the appointment was covered by a membership or package, this error will not appear. To cancel a paid appointment, issue a full refund first.

Can I prevent appointment details from auto-filling with prior appointment information?

Yes, this can be controlled by a hidden setting. Once enabled, appointments will no longer pre-fill data from previous visits.

Can I see the number of appointments a client has completed for each service category on the schedule?

Yes, if the "Display Service Count on Appointment Tiles" setting is enabled, the appointment visit count will be updated based on completed appointments. Learn more here.

How are membership/package item credits deducted for multi-day appointments?

Credits are deducted based on the total duration of the appointment. If the client has five credits and the booking lasts seven nights, five nights will be covered by credits, and the client must pay for the remaining two.

How are deposits calculated for multi-day appointments?

Deposits are collected based on the total duration of the appointment. For example, if a five-day Dog Boarding service costs $100 per day ($500 total) and the deposit is set to 50%, the total deposit required will be $250.

How are membership/package credits deducted when using the service price multiplier?

Credits are deducted based on the multiplier. If the multiplier is set to 8 but only five credits are available, the membership or package will cover only five service instances. The remaining three must be paid for separately.

Yes, you can enable the "Check-In Now" option under the date and time section when scheduling. Learn more here.

Can I delete an appointment?

Yes, but this is controlled by a hidden setting and tied to the "Delete Appointments" access control (Business Setup > Staff > Access Control Settings). Contact support@mytime.com to enable this feature.  Learn more here.

Will a service group promotion apply if a client has a membership or package?

No, service group discounts do not apply to services already covered by a membership or package. 

Will clients be notified if an appointment is rescheduled?

Yes, if you check the box next to "Notify client of change" in the appointment modal and the "Appointment Rescheduled" automated message template is enabled.

How can I check if a resource is available when scheduling an appointment?

If a resource is at capacity, a warning notice will appear, but you can still save the appointment. Resources can also be sorted by availability, with occupied resources marked as "Occupied." This sorting feature is controlled by a hidden setting that can be enabled by the MyTime team.

When does the "Redo" button appear on an appointment?

Can I require a reason when canceling an appointment?

How do I know if an appointment was booked online or in-store?

Appointments booked online will display an arrow icon on the schedule. Learn more here.

Can staff book a members-only service for a non-member?

Yes, staff can book members-only services for non-members, as well as clients with canceled, frozen, or expired memberships. However, a warning message will appear on the appointment modal. Non-members cannot book members-only services online.

Can I schedule multiple pets or family members for the same appointment time?

Yes, you can select multiple pets or family members to be scheduled at the same time. Learn more here.

How can I print a PDF of the daily incoming and outgoing bookings?

To print the agenda:

1. Go to the Schedule
2. Filter by date, location, and staff
3. Click Print Agenda at the bottom of the screen
4. Adjust printing preferences and select a printer
5. Click Print

Learn more here.

Can I display a cancellation policy message online?

Yes, you can configure a message that outlines your cancellation rules, including notice periods and fees. Learn more here.

Can I make an exception to waive a cancellation fee?

Yes, but this must be done in-store. When prompted with "Would you like to charge a cancellation fee?" select No, thanks to waive the fee.

If I configure appointment cancellation reasons, will my clients see them online when canceling an appointment?

No, the appointment cancellation reasons are available for selection only in-store. Online, your clients will only see your cancellation policy, including any applicable fees.

Can I add behavior notes to a travel ticket?

How do I check out a client?

To check out an appointment:

1. From the Schedule, find and select the appointment you want to check out.
2. Click "Create Ticket" at the bottom of the appointment modal.
3. On the New Ticket screen, select the "Take Payment" button at the bottom.
4. Enter the payment method provided by the client and click the "Close Ticket" button at the bottom.
5. Once the ticket is closed, a confirmation will appear at the top of the screen.

Learn more here.