Pay Online vs Pay in Person

When clients book appointments online, you can offer them the option to pay online or in person. This article explains both options and how to set them up.

Things to Know:

• The payment options available to clients depend on the "Accept online payments through MyTime?" setting under the Business Setup > Payments tab. The options are as follows:

• "Yes, require online payment to book online" – Clients must pay at checkout when booking online.

• "Let clients choose whether to pay online or in person" – Clients can choose to pay online at checkout or pay in person when they arrive for their appointment.

• "No, only take payments in person" – Clients will only be required to pay in person at the time of their appointment.
  

• If the "Store Clients' Credit Cards?" setting is enabled (set to "Yes, but don’t require them to schedule appointments"), clients will see a hyperlink at checkout titled "How we use your payment information." This will display the following information:
  • Booking Appointments:
  • "We require a payment method on file to book appointments."
  • "Your payment method reserves and confirms your appointment."
  • "If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your account if you cancel your appointment within the allowed cancellation window."
  • If deposits are required for services:
    • "If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively."

Below is what clients will see on the "Checkout" page during online booking, based on your settings.

Yes, require online payment to book online

Let clients choose whether to pay online or in person

•  If "Pay Online" is selected, clients will need to provide a credit card to process payment
•  If "Pay In Person" is selected, clients will pay in-store at the time of their appointment.

No, only take payments in person

For more information, contact [email protected]. 

Related Article

Storing Credit Card on the Booking Widget

Booking Appointments Online