Pay Online vs Pay in Person

Modified on Tue, 2 Jun at 12:17 PM

When clients book appointments online, you can choose whether they must pay online, have the option to pay online or in person, or only pay in person. This article explains each option, how to configure it, and what clients will see during booking.

Things to know:

The payment options available to clients depend on the "Accept online payments through MyTime?" setting under Business Setup > Payments:
- Yes, require online payment to book online: Clients must pay at checkout when booking online.
- Let clients choose whether to pay online or in person: Clients can choose to pay at checkout or in person at the time of their appointment.
- No, only take payments in person: Clients will only pay in person at the time of their appointment.
Online booking must be enabled for the business.
Each service must have a staff member assigned, and staff working hours must be configured.
Clients must sign in using an existing MyTime account, Google, Facebook, or Apple login—or create a new account during checkout.
When an appointment is booked online, a ticket is automatically created.
Deposits and Gift Card Payments: When booking a service that requires a deposit, clients can use a gift card or another payment method depending on the scenario.
- Pay In Person:
  - Gift card covers full deposit: The client can enter their gift card at checkout. The deposit will be fully covered, and any remaining balance can be used toward the service total when paying in person. If needed, another payment method can be used in-store.
  - Gift card covers part of the deposit: The gift card will be applied to the available amount, and the remaining deposit will be charged to the client’s credit card at checkout. Any remaining service balance can be paid in person.
- Pay Online:
  - Gift card covers full deposit and service total: The full amount will be paid using the gift card at checkout.
  - Gift card covers deposit only: The gift card will be applied to the deposit, and the credit card will be charged for the remaining balance.
  - Gift card covers part of the deposit: The gift card will be applied to the available amount, and the client’s credit card will be charged for the remaining deposit and any additional service fees at checkout.
  - This feature is controlled by the "Enable Paying Deposit via Gift Card" setting, which must be enabled by MyTime Support.
For accounts with a Cloud9 payment account configured, enabling the **"Enable reCAPTCHA on booking widget"** hidden setting will trigger a reCAPTCHA verification when clients manually enter payment information. This adds an extra layer of security to help prevent fraudulent transactions and automated submissions.

Contents:

What Clients See On The "Checkout" Page
How the “How We Use Your Payment Information” Message Displays

What Clients See On The "Checkout" Page

Yes, require online payment to book online

Let clients choose whether to pay online or in person

If "Pay Online" is selected, clients will need to provide a credit card to process payment
If "Pay In Person" is selected, clients will pay in-store at the time of their appointment.

No, only take payments in person

How the “How We Use Your Payment Information” Message Displays

The text that appears when clients click the “how we use your payment information” hyperlink depends on two key factors:

The Store Client Credit Cards setting (Yes, but don’t require / Yes, and require / No)
The action being performed (e.g., booking appointments, paying deposits, late cancellations, or purchasing memberships).

This table outlines what clients will see in each scenario.

Action	Reasons
Booking appointments/classes	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: 'Your card is securely saved so it can be automatically charged at the time of your appointment.' If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: 'Your card is securely saved so it can be automatically charged at the time of your appointment.'
If deposits are required for services/classes	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively. If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively.
If the “If a client fails to cancel an appointment in advance, should MyTime charge them?” setting is set to “Yes”	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. Your card will only be charged in the event of a late cancellation or a no-show. If you cancel your appointment within the permissible cancellation window, no charges will be incurred. If you cancel your appointment outside the cancellation window, a cancellation fee will be charged to your card. This policy helps us manage our time and resources effectively as late cancellations prevent us from offering the appointment slot to other clients. If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. Your card will only be charged in the event of a late cancellation or a no-show. If you cancel your appointment within the permissible cancellation window, no charges will be incurred. If you cancel your appointment outside the cancellation window, a cancellation fee will be charged to your card. This policy helps us manage our time and resources effectively as late cancellations prevent us from offering the appointment slot to other clients. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. Your card will only be charged in the event of a late cancellation or a no-show. If you cancel your appointment within the permissible cancellation window, no charges will be incurred. If you cancel your appointment outside the cancellation window, a cancellation fee will be charged to your card. This policy helps us manage our time and resources effectively as late cancellations prevent us from offering the appointment slot to other clients.
Purchasing memberships	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: 'This makes it easier to manage your active membership by automatically processing recurring membership charges.' If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. This makes it easier to manage your active membership by automatically processing recurring membership charges. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: 'This makes it easier to manage your active membership by automatically processing recurring membership charges.'

For more information, contact support@mytime.com.

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