Pay Online vs Pay in Person

Modified on Mon, 15 Sep at 1:53 PM

When clients book appointments online, you can choose whether they must pay online, have the option to pay online or in person, or only pay in person. This article explains each option, how to configure it, and what your clients will see when booking.

Things to Know:

The payment options available to clients depend on the "Accept online payments through MyTime?" setting under the Business Setup > Payments tab. The options are as follows:
"Yes, require online payment to book online" – Clients must pay at checkout when booking online.
"Let clients choose whether to pay online or in person" – Clients can choose to pay online at checkout or pay in person when they arrive for their appointment.
"No, only take payments in person" – Clients will only be required to pay in person at the time of their appointment.
When booking online in the Pay Online section, clients will see a hyperlink at checkout titled "How we use your payment information." This will display a pop up with the following information:
- Booking Appointments:
- "We require a payment method on file to book appointments."
- "Your payment method reserves and confirms your appointment."
- "If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your account if you cancel your appointment within the allowed cancellation window."
- If deposits are required for services:
  - "If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively."

Contents:

What Cients See On The "Checkout" Page
How the “How We Use Your Payment Information” Message Displays

What Cients See On The "Checkout" Page

Yes, require online payment to book online

Let clients choose whether to pay online or in person

If "Pay Online" is selected, clients will need to provide a credit card to process payment
If "Pay In Person" is selected, clients will pay in-store at the time of their appointment.

No, only take payments in person

How the “How We Use Your Payment Information” Message Displays

The text that appears when clients click the “how we use your payment information” hyperlink depends on two key factors:

The Store Client Credit Cards setting (Yes, but don’t require / Yes, and require / No)
The action being performed (e.g., booking appointments, paying deposits, late cancellations, or purchasing memberships).

This table outlines what clients will see in each scenario.

Action	Reasons
Booking appointments/classes	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment.
If deposits are required for services/classes	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively. If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. If your appointment requires a deposit, your card will be charged the deposit amount immediately at the time of booking. This secures your spot and helps us manage scheduling effectively.
If the “If a client fails to cancel an appointment in advance, should MyTime charge them?” setting is set to “Yes”	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. Your card will only be charged in the event of a late cancellation or a no-show. If you cancel your appointment within the permissible cancellation window, no charges will be incurred. If you cancel your appointment outside the cancellation window, a cancellation fee will be charged to your card. This policy helps us manage our time and resources effectively as late cancellations prevent us from offering the appointment slot to other clients. If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. Your card will only be charged in the event of a late cancellation or a no-show. If you cancel your appointment within the permissible cancellation window, no charges will be incurred. If you cancel your appointment outside the cancellation window, a cancellation fee will be charged to your card. This policy helps us manage our time and resources effectively as late cancellations prevent us from offering the appointment slot to other clients. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: Your card is securely saved so it can be automatically charged at the time of your appointment. Your card will only be charged in the event of a late cancellation or a no-show. If you cancel your appointment within the permissible cancellation window, no charges will be incurred. If you cancel your appointment outside the cancellation window, a cancellation fee will be charged to your card. This policy helps us manage our time and resources effectively as late cancellations prevent us from offering the appointment slot to other clients.
Purchasing memberships	If the Store Client Credit Cards setting is set to "Yes, but don't require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: This makes it easier to manage your active membership by automatically processing recurring membership charges. If the Store Client Credit Cards setting is set to "Yes, and also require them to schedule appointments," clicking the "how we use your payment information" hyperlink will display: We require a payment method on file to book appointments. Your payment method reserves and confirms your appointment. If you use a debit card, the funds will be held and deducted from your bank balance. The funds will be returned to your bank should you cancel your appointment within the permissible cancellation window. This makes it easier to manage your active membership by automatically processing recurring membership charges. If the Store Client Credit Cards setting is set to "No, do not allow storing credit cards," clicking the "how we use your payment information" hyperlink will display: This makes it easier to manage your active membership by automatically processing recurring membership charges.

For more information, contact support@mytime.com.

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