Canceling Appointments on Scheduler App

You can cancel appointments directly from the appointment modal in just a few clicks. This article outlines key details, conditions, and how tickets are handled when an appointment is canceled on the scheduler app.

Thing to know

• The ability to cancel appointments is controlled by the "Accessing Appointments" access control setting.
• To cancel a paid appointment, a full refund must be issued first, unless the ticket total is $0, or the service was covered by a membership or package credit
• Once canceled, the appointment is removed from the schedule
• If the appointment is part of a recurring series, you can cancel only the selected appointment, or all appointments in the series.
• The system automatically updates the appointment value to $0
• If no cancellation fee is charged, only the original ticket will appear on the appointment modal as voided.
• Canceling In-Store
• When an Appointment Booked Online is Canceled In-Store:
• The system automatically updates the appointment value to $0
• If no cancellation fee is charged, only the original ticket will appear on the appointment modal as voided.
• If a cancellation fee is configured, the fee is automatically charged to the card on file, and two tickets will appear on the appointment modal:
• One voided ticket for the original appointment
• One closed ticket for the cancellation fee
• When an Appointment Booked In-Store is Canceled In-Store:
• If a cancellation fee is configured, you will be redirected to POS to manually process the payment. On the payment screen, you can choose to charge the card on file or select another payment method.
• No ticket is created for the canceled appointment
• A ticket for the cancellation fee will appear on the appointment modal
• Canceling Online
• When an Appointment Booked Online is Canceled Online:
• The system automatically updates the appointment value to $0
• If no cancellation fee is charged, only the original ticket will appear on the appointment modal as voided.
• If a cancellation fee is configured, the fee is automatically charged to the card on file, and two tickets will appear on the appointment modal:
• One voided ticket for the original appointment
• One closed ticket for the cancellation fee
• When an Appointment Booked In-Store is Canceled Online:
• If a cancellation fee is configured, the card on file will be automatically charged
• A ticket for the cancellation fee will appear on the appointment modal

To cancel an appointment on the scheduler app, simply:

1. Launch the MyTime Scheduler app on your device
2. Choose your login method:
   • Standard: Enter your registered email address and password, then tap 'Sign In'
   • Social Login: Select 'Continue with Google' or 'Continue with Apple' to use your existing credentials for a faster login experience. For detailed instructions, learn more here  
3. Once signed in you will be directed to the schedule by default
4. Locate the appointment you wish to cancel then tap to  open        
5. Tap the cancel action button to cancel the appointment 
6. Confirm the cancellation by tapping 'Yes'             
7. The appointment will be canceled and removed from the schedule

For more information, contact us at support@mytime.com.            

Related Articles:

Installing MyTime on Scheduler App (Android and iOS)

Signing into MyTime on Scheduler App (Android and iOS)

Checking In Appointments on Scheduler App

Scheduling Appointments on Scheduler App