Canceling Classes/Events

This article will guide you through the steps of canceling classes/events.

Things to know:

• When a class is canceled, it will be removed from the schedule
• Attendees will be notified of the cancellation once the "Class Canceled By Business" automated message is activated.
• Employees do not earn a commission on cancellation fees
• Once a cancellation policy is established, it applies to both new and existing client bookings.
• The cancellation fee is only charged if the client cancels outside the specified cancellation window
• If a client decides to cancel their attendance, they will be responsible for the cancellation fee set by the business.

Canceling an Attendee Enrollment

1. Go to the schedule

2. Filter by day view, desired location, date and staff

3. Locate and select the scheduled class 

4. Select "View Attendees"

5. Locate and select the attendee whose attendance you wish to cancel

6. Select the "Edit Session Enrollment" icon

7. Select "Cancel Booking" at the bottom of the screen

The "Cancel this Booking" confirmation screen will appear

8. Select "Cancel Booking"

If a cancellation fee is set up, you will be asked to confirm if you want the fee to be charged

If the "Charge Fee" option is selected, you will be directed to the POS > New Ticket screen to take payment

Proceed to take payment 

Add the payment method provided by the client, and close the ticket

Once the ticket is closed, a confirmation bar will be displayed at the top of the screen. Select "View Roster"

The "Cancellation Fee Charged" modal will appear, select "OK"

The roster will be updated, with the attendee greyed out, and "Canceled" displayed under the check-in column.

By selecting the "Don't Charge" option, classes will be canceled immediately for the attendee.

Canceling a Class Session

1. Go to the schedule

2. Locate and select the scheduled class 

3. Select "Cancel Event" at the bottom of the modal

4. Select "Yes" on the modal

If you have any questions, please contact our Support Team at support@mytime.com