This article provides a step-by-step guide on how to enable or disable individual automated message templates.
Things to Know:
- The ability to activate/deactivate automated messages is governed by the "Accessing Automated Messages" access control setting.
- By default, all booking notifications are enabled
- To disable a notification, you must deactivate each template individually
- The notification status will display as ON when activated and OFF when deactivated
- Automated text messages cannot be sent from the dedicated phone number because these are two-way messages. Since SMS messages don’t carry any metadata, MyTime needs to rotate phone numbers in order to determine which message someone is replying to
To activate or deactivate a template:
- Go to Marketing > Automated Messages
- Hover your mouse over the desired template
- Select the “Activate” or “Deactivate” link
If the message is OFF, select Activate to turn it on
If the message is ON, select Deactivate to turn it off
For more information, contact our support team at support@mytime.com.
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