Creating Classes/Events

In MyTime, a class is a service that an instructor provides to many attendees at once. The class can be offered at a physical location or virtually.

Things to Know:

• The ability to create classes and events is controlled by the "Accessing Classes Menu" access control setting
• If the 'Online Booking Settings' is not configured, the class/event will not be available for online booking. 
• If the 'Members Only' checkbox is selected, only clients with an active membership can book the class/event. 
• To save a newly created class, make sure the following fields are completed:
  • Class Name
  • Category
  • Duration
  • Eligible Instructors
  • Attendee Type
  • Attendee Limit
  • Price
• Instructors will appear in the Eligible Instructors dropdown once they are associated with the selected location—even if their work hours haven’t been set up yet.
  

To create a class/event:

1. Navigate to Business Setup > Classes
2. Select the desired location in the location filter
3. Click on the Add New Class Category link
4. Add a category name and save                                                                                                  
5. Select +Add Another Class link
6. Here you will be able to add:

   • Class Name: The name of the class

   • Class Category: The category the class belongs to. Choose from existing categories.

   • Description: Additional details or notes about the class

   • What to Bring: Optional field to list any items participants should bring to the session. This information is not visible online but is included in the booking notification sent to the client. 

   • Locations: The location(s) where the class will be held

   • Duration: The length of the class session

   • Eligible Instructors: Staff members who are authorized to lead the class

   • Eligible Resources: Equipment or spaces required for the class

   • Attendee Type 
     • Limit: The maximum number of attendees allowed per session
     • Price: The cost for clients to attend the session 
     • Hide Price: Controls whether the class price is shown during the booking process. Learn more here.
   • Online Booking Settings: Define how far in advance clients can book (e.g., allow booking up to 30 days before the event and no later than 2 hours prior).
   • Members Only: Restricts booking to clients with an active membership. This is enforced in both the booking widget and the internal roster—non-members won’t appear in the search when booking a member-only spot.
   • Cancellation Policy: You can customize how far in advance clients can cancel classes and how late cancellations are handled. This includes setting timeframes, displaying messages during checkout online, and applying charges for late cancellations.
     • Cancellation Window: Control how far in advance clients can cancel their class bookings, whether they can cancel up to the class scheduled start time or a custom cancellation timeframe (e.g., 1 hour, 12 hours, or 24 hours before start time)
     • Display a Custom Cancellation Message: Allows you to create a custom message to inform clients of your cancellation policy. This message will appear online during the class checkout process.
     • Enable Late Cancellation Charges: Once a custom cancellation window is configured, the “If a Client Fails to Cancel in Advance, Should MyTime Charge Them?” setting becomes available. If enabled, you can choose how to charge clients who fail to cancel in time:
       • Full class/event price
       • Percentage of the class/event price
       • Flat fee           

Once all the relevant information is entered, select the Save button at the bottom right of the page.

Related Article:

• Scheduling Classes/Events 
• Booking Classes Online
• Rescheduling Class Session/Events
• Adding Attendees to Classes/Events
• Check-in Clients for Class Session/Events
• Scheduling Members Only Classes In-store 
• Booking Members Only Services Online
• Creating Virtual Classes and Events