Appointments for pets can be seamlessly checked out directly from the POS, ensuring a streamlined workflow. During checkout, you can review the services provided during the appointment and process payment. This article explains how to check out pet appointments in POS.
Things to Know:
- The ability to create tickets is controlled by the "Creating Tickets" access control setting.
- You can check out an appointment for a single pet or multiple pets on the same ticket, even if they belong to different clients.
- For multi-day appointments, the appointment appears in the Services tab on the end date, not the start date. Example: If a pet’s appointment is booked from June 8–12, it will appear in the Services tab on June 12 (if unpaid).
- If a service is covered by a membership or package, you’ll see an “In Membership” or “In Package” label next to it on the ticket.
- The locations shown in the location dropdown when creating a new ticket in POS (to schedule an appointment) depend on the following:
- Create Tickets for Their Location(s) and Block for All Locations access control enabled:
- If assigned to only one location, only that location appears.
- If assigned to multiple locations, all associated locations appear in the location filter.
- The default location is the last one filtered to
- Staff can select a different location if needed
- Block/Create Ticket for Their Location(s) and Create Ticket for All Locations in POS access control enabled:
- All locations appear in the location filter
- The default location is the last one filtered to
Contents:
Checking Out Pet Appointments From POS
- Navigate to POS > New Ticket
- Add the client and choose the desired location (if applicable)
- Click the "Services" tab to the right side of the ticket
- Select "+Add Service"
- In the "Add Service to Ticket" modal, enter the appointment details
- Click 'Save'
- If the appointment was already booked, use the search bar to find it by the pet’s or client’s name
- Once saved, the appointment will be added to the ticket
- Click "Take Payment"
- Enter the client's payment method and select 'Close Ticket'
A confirmation banner will appear at the top of the screen once the ticket is successfully closed.
Checking Out Pet Appointment From The Schedule in POS
- In the Schedule, locate and select the appointment you want to check out
- Click 'Create Ticket' at the bottom of the appointment modal
- On the New Ticket screen, select the 'Take Payment' button at the bottom
- Enter the client's payment method and click 'Close Ticket'
A confirmation banner will appear at the top of the screen once the ticket is successfully closed.
For more information, contact us at support@mytime.com or (385) 233-6964.
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