Canceling Class Sessions/Events In-Store

This article will guide you through the steps of canceling classes/events.

Things to know:

• The ability to cancel class sessions/events is controlled by the 'Schedule Classes/Events' access control setting.
• When a class is canceled, it will be removed from the schedule
• Attendees will be notified of the cancellation once the "Class Canceled By Business" automated message is activated.
• Employees do not earn a commission on cancellation fees
• Once a cancellation policy is established, it applies to both new and existing client bookings.
• The cancellation fee is only charged if the client cancels outside the specified cancellation window
• If a client decides to cancel their attendance, they will be responsible for the cancellation fee set by the business.
• Canceling In-Store 
  • When a Class Session Booked Online is Canceled In-Store:
  • If the client booked online, their card on file will be automatically charged when the class session is canceled.
  • The system automatically voids the associated ticket.
  • If a cancellation fee is configured, the fee is automatically charged to the card on file.
  • Two tickets will be created:
  • One voided ticket for the original class session; this ticket can be viewed on the client profile.
  • One closed ticket for the cancellation fee that was charged; this ticket can be viewed in the Close Ticket report.
  • When an Appointment Booked In-Store is Canceled In-Store:
  • If a cancellation fee is configured and the class session was booked in-store, you will be redirected to POS to manually process the payment. On the payment screen, you can choose to charge the card on file or select another payment method.
  • No ticket will be created for the canceled class session.
  • You can view the ticket for the cancellation fee in the Close Ticket report.

Contents: 

• Canceling an Attendee Enrollment
• Canceling a Class Session

Canceling an Attendee Enrollment

1. Go to the schedule
2. Filter by day view, desired location, date and staff
3. Locate and select the scheduled class       
4. Select "View Attendees"                                                                                                
5. Locate and select the attendee whose attendance you wish to cancel
6. Select the "Edit Session Enrollment" icon   
7. Select "Cancel Booking" at the bottom of the screen   
8. The "Cancel this Booking" confirmation screen will appear
9. Select "Cancel Booking"                                                                                                                   
10. If a cancellation fee is set up, you will be asked to confirm if you want the fee to be charged
11. If the "Charge Fee" option is selected, you will be directed to the POS > New Ticket screen to take payment
12. Proceed to take payment                                                                
13. Add the payment method provided by the client, and close the ticket
14. Once the ticket is closed, a confirmation bar will be displayed at the top of the screen. Select "View Roster"   
15. The "Cancellation Fee Charged" modal will appear, select "OK"                        
16. The roster will be updated, with the attendee greyed out, and "Canceled" displayed under the check-in column.
17. By selecting the "Don't Charge" option, classes will be canceled immediately for the attendee.   

Canceling a Class Session

1. Go to the schedule
2. Locate and select the scheduled class                  
3. Select "Cancel Event" at the bottom of the modal
4. Select "Yes" on the modal    

If you have any questions, please contact our Support Team at support@mytime.com

Related Articles:

Creating Classes/Events

Scheduling Classes/Events

Canceling Classes on Scheduler App

Cancellation Policy for Classes

Canceling Classes/Events via the Guest App