Returns Without A Receipt

If a client returns a product and there is no proof of purchase or closed ticket available, you can use the Returns Without Receipt feature in MyTime to complete the transaction. This guide walks you through how to configure the setting and process such returns.

Things to know:

• The ability to process returns with a receipt is controlled by the 'Allow Returns Without Receipt' company setting
• The ability to issue refunds on POS tickets is governed by the "Accessing Closed Tickets" access control setting 
  
• A register must be opened to process returns
• Returns/Refunds processed will be recorded in the register 
• Stock quantities are not updated automatically. If returned items should be restocked, you must manually adjust the inventory.
• Once a return without receipt is processed, the ticket cannot be reopened
• These returns are recorded as refunds on the date they are processed and are subtracted from gross revenue in reports for the selected date range.

Contents:

Configure "Allow Returns Without Receipt" Setting

Process Return Without a Receipt

Configure "Allow Returns Without Receipt" Setting

1. Go to Location Setup > Settings
2. Scroll to the POS section 
3. Enable the 'Allow Returns Without Receipt' setting                                                                               
4. Click 'Save' to save the changes

Process Return Without a Receipt

To process a return without a receipt:

1. Navigate to POS > Close Ticket 
2. Click the Process return without receipt link
3. Enter the client's name
4. Select the product being returned from the list 
5. Choose the refund reason 
6. Close the ticket
7. Click Done                                                                                                                                                                                    

For more information, contact support@mytime.com.