Service Waitlist Online

• To enable the online waitlist feature for your clients, ensure that both the “Enable Client Waitlisting” and “Enable Client Waitlist for Services on Scheduler” hidden settings are enabled. Please contact support@mytime.com or your account manager for assistance. 
• Clients must be signed in to join a waitlist. If they are not logged in and select "Join Waitlist," they will see the message: “Please sign in to join the waitlist.”
• There is no limit on how far in advance a client can join a waitlist, and they can remove themselves at any time.
• Clients can remove themselves from a waitlist at any time.
• When booking an appointment online, clients will first see available time slots on the Pick a Time page.
• When booking online, clients will first see available time slots. If none of the available times work for them, the "Join Waitlist" option will appear below the list.
• Clients can choose to be notified when an opening becomes available during specific parts of the day:
  • Morning: 8:00 AM – 12:00 PM
  • Afternoon: 12:00 PM – 5:00 PM
  • Evening: 5:00 PM – 9:00 PM
  • Clients can select “I’m flexible. Anytime works” to receive notifications for any opening throughout the day.
• Availability Rules:
  • Clients can only select dayparts that align with your business hours and staff availability. For example, if your business closes at 5:00 PM and no staff are scheduled later, the evening option will be grayed out.
  • If time slots are still available within a specific daypart, the option to join that waitlist section will also be grayed out. For example, if appointments are available between 2:00 PM and 4:00 PM, the afternoon waitlist option will remain unavailable.
• If a spot opens within the client’s selected timeframe, they will receive a Waitlist Slot Available notification.
• When clients click "Book Now," they are redirected to the booking widget to finalize their appointment.
• Clients can view all services they have joined the waitlist for in the Waitlisted section under Account → Bookings.
• Staff can view the total number of waitlisted clients in-store using the waitlist modal.

Contents

• How to Join the Service Waitlist Online
• Leaving the Online Service Waitlist

How to Join the Service Waitlist Online

1. Navigate to your booking URL or click the Book button on your website
2. Select the preferred location (if applicable)
3. Click Sign In at the top-right corner of the booking widget
4. Sign in using an existing MyTime account, Facebook, Google, or Apple ID, or create a new account. 
5. Choose the desired service.
6. On the Pick a Time page, if the preferred slot is unavailable, scroll down and select “None of these work?”
7. Choose the preferred time of day for the waitlist
8. Click "Join Waitlist"
9. A confirmation pop-up will appear, confirming that the client has been added to the waitlist

Leaving the Online Service Waitlist

1. The status banner will appear at the top of the widget reminding the client they are on the waitlist
2. Select "Leave Waitlist" within that banner
3. The system will automatically scroll to the specific time of the day that was selected.
   Confirm removal by selecting "Leave Waitlist."
4. Once the confirmation notification appears, select Done

1. Locate the specific time of day previously selected for the waitlist
2. Select "Leave Waitlist"
3. Once the confirmation notification appears, select Done.
   

1. Click the dropdown menu next to your initials and select Account
2. Navigate to the Bookings tab.
3. Select the Waitlisted tab.
4. Locate the service and date, then select "Remove from Waitlist"
5. Once the confirmation notification appears, select Done

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:

Adding Clients the Service Waitlist In-store