Booking Appointments for Multiple Pet on Guest App

In this article, we will guide you through the steps for clients to book appointments for multiple pets on the guest app. 

Things to know

• The ability to book appointments for multiple pets online is controlled by the "Allow Online Booking for Multiple Family Members or Pets" company setting.
• Online booking must be enabled for the business. 
• Each service must have a staff member assigned, and staff work hours must be set.
• Clients must sign in using an existing MyTime account, Facebook, or Apple login—or create a new account during checkout.
• When booking for multiple pets, each pet’s tab will appear in the order they were added.
• After selecting a service for the first pet, clients will be redirected to the second pet tab. The system will automatically scroll to the top of the service list, allowing them to view all available services for selection.
• The "Select a Time" button becomes available only after a service has been chosen for each pet. 
• If the Multi-Staff Appointments setting is enabled, clients will see a checkbox labelled "Use same start time" on the Pick a Time page. This allows scheduling all appointments to start simultaneously, if desired.
  
• The same service cannot be booked multiple times in a single booking. To book the same service more than once, the client must complete the booking and then start a new one.
• If a client selects a specific staff member, only the services that can be performed by that staff member will be visible.
• No Preference option on booking widget:
  • When a client selects No Preference, the system assigns a staff member using round-robin logic. Learn more here.
  • If the "Can customers book a specific staff member?" setting is disabled, the "Book With" section will be hidden. In this case, appointments will be booked as if "No Preference" was selected, meaning the round-robin assignment will apply.
• Booking Appointments with Add-On Services
  • Accounts with Multi-Staff Appointments Feature Enabled:
    • If a staff member is selected for the core service and "No Preference" is chosen for the add-on, the same staff member will be assigned to both.
    • If "No Preference" is selected for both the core service and add-on, the system will assign the same staff member to both services. However, if the assigned staff member is not eligible to perform the add-on service, a different staff member will be assigned to the add-on.
  • Accounts with Multi-Staff Appointments Feature Disabled:
    • If "No Preference" is selected, the system will automatically assign the same staff member to both the core service and the add-on.
    • If the selected staff member cannot perform both the core service and the add-on, the option to select an add-on will not be visible. 
• When booking an appointment online, the error message "Time is no longer available" may appear 
  • Another appointment has been booked at the same time.
  • The staff member’s working hours have changed.
  • The selected time slot is no longer available for the chosen staff member.

• By default, when clients use the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com    
• If “Can customers book a specific staff member?” is enabled and prefill is not disabled:
  • If the previous appointment was booked with a specific staff member, the Book With field shows that staff member.
  • If the previous appointment used No Preference, the system applies round-robin logic and displays No Preference. 
  • Examples:
    • Last appointment with Staff B → Book With: Staff B
    • Last appointment with No Preference → Book With: No Preference
  • Behaviour When Prefill Is Disabled: The "Book With" field always displays "No Preference," regardless of the previous booking.
    
• Clients who book appointments for their pets will receive a notification listing all services booked:
  • Booked in-store: The Booked by Business notification is sent.
  • Booked online: The Booked by Client notification is sent.
• If the setting "Accept online payments through MyTime?" is configured to either "Yes, require online payment to book online" or "Let clients choose whether to pay online or in person," and the client opts to pay online, the following will occur:
  • When an appointment requiring a deposit is booked online, the client's card on file will be charged for the deposit, and a hold will be placed on the card for the remaining balance.
  • If the hold amount cannot be charged successfully, the location manager will be notified that the pre-authorization attempt failed and will need to collect the remaining balance from the client at the time of the appointment.
  • For businesses that require online payments but do not enforce a cancellation policy, clients can book $0 services—such as services covered by a package or membership, or services that are free—without needing to enter a credit card.
• When an appointment is booked for a pet online, a ticket is automatically created.
• Clients receive a booking notification listing all scheduled services:
  • Booked in-store: Booked by Business notification
  • Booked online: Booked by Client notification
• For mobile businesses:
  • Services unavailable at the selected location are hidden in the booking widget.
  • Selecting In-Store hides services offered only at the client’s location.
  • Selecting At Your Location (up to X miles) hides services available only in-store.
• Clients can book $0 services without a credit card. However, a card will be required if you have a cancellation policy or if the "Store Client Credit Cards?" company setting is set to "Yes, and also require them to schedule appointments."
  

Clients can book an appointment for multiple pets by following these steps:

1. Clients must download the guest app from either the Google Play Store (for Android users) or the Apple Store (for iOS users) 
2. Once downloaded, open the guest app and tap the account icon in the top-right corner of the Home screen 
3. On the sign-in page, clients can either log in using their MyTime consumer credentials or sign in using Facebook 
4. Upon signing in, clients will be directed to the My Account page, providing them access to view and manage their account details 
5. To initiate the appointment booking process, clients need to tap on the "Booking" icon located at the bottom of the screen. This action will direct them to the booking page 
6. Tap "Book Now" 
7. Select the desired location (if the account has multiple locations) 
8. Tap "Book Appointment" 
9. In the 'Please Select a Pet' field, select or add multiple pets. 
   • When adding a new pet, the breed is required. 
10. Tabs labeled with each pet’s name will appear below 'Select Services For'
11. Browse available services or use the filter option to narrow results by staff member or service category
12. Tap Book next to the desired service to add it for all selected pets
13. To add additional services, tap "Add another service." Otherwise, tap "Select Time"
14. Choose a date and time for each pet:
    • To schedule all appointments at the same time, check the 'Use same start time' checkbox
    • Otherwise, tap 'Select' next to the preferred time for each pet individually
      
15. Tap 'Continue to Checkout' 
16. On the checkout page:
    • Complete the intake form
    • Pet information will appear in separate tabs—switch between them to review details for each pet
    • Enter payment information (if required) and complete the booking
      
17. The booking confirmation page will appear once the appointment is successfully booked

After the Appointment Is Booked

From the confirmation page, clients can:

• Tap 'Book Again' to schedule another appointment for the same service.
• Tap 'Book Again All' to schedule another appointment for all pets included in the original booking.

• Add the appointment to their Google, Outlook, or Apple calendar.
• Use Get Directions to navigate to the business location.

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:

Guest App Configuration

Booking Appointments on Guest App

Self-Check-In for Appointment on Guest App