Allow Redo Appointments

If a client is not fully satisfied with a service, you can easily schedule a redo appointment to offer a complimentary follow-up service. This feature helps enhance customer satisfaction and build trust by ensuring clients receive the quality care they expect. This article will guide you step-by-step on how to configure your account to enable redo appointments.

Things to know

• The ability to schedule redo appointments is controlled by:
• The "Allow Redo Appointments" setting.
• The "Accessing Appointments" access control permission.
• Clients are not charged for redo appointments.
• Once activated, you can determine whether the original staff should receive commissions on redo appointments. Example:
• A client receives a haircut from Stylist A but is unhappy with the result. You schedule a complimentary redo appointment with Stylist B.
• If you choose to give commission to the original staff member, Stylist A will still receive commission for the original appointment, even though the client came back for a redo.
• If you choose not to give commission, Stylist A will not receive commission since the service was redone.
• The Redo button only appears on completed appointments.
• Services that typically require a deposit will not require one when scheduled as a redo.
• You can remove individual services from a redo appointment if they don’t need to be repeated.
• The system matches services by name. If multiple services with the same name appear on the ticket, all services with that name will be marked as redone in the Compensation Report.
• Redo appointment activity is tracked in the Redo Appointments Report for easy monitoring and analysis.

To enable appointments to be redone:

1. Navigate to Business Setup > Settings
2. Locate and toggle the "Allow Redo Appointments" setting to YES
3. Once activated, you can also determine whether the original staff should receive commissions on redo appointments.
4. Click Save

Related Articles:

• Redo Appointments  
• Redo Appointments Report  
• Compensation for Redo Appointments