Allow Redo Appointments

If a client is not fully satisfied with a service, you can easily schedule a redo appointment to offer a complimentary follow-up service. This feature helps enhance customer satisfaction and build trust by ensuring clients receive the quality care they expect. This article will guide you step-by-step on how to configure your account to enable redo appointments.

Things to know

• The ability to schedule redo appointments is governed by both the "Allow Redo Appointments" setting and the "Accessing Appointments" access control permission.
• Clients are not charged for redo appointments
• The Redo button only appears on completed appointments
• Services that normally require a deposit will not require one when scheduled as a redo
• You can remove individual services from a redo appointment if they don’t need to be repeated
• The system matches services by name. If multiple services with the same name are on the ticket, the system cannot determine which one was redone. As a result, all services with that name will be marked as redone in the compensation report.
• Redo appointment activity is tracked in the Redo Appointments Report for easy reference and analysis.

To configure your account to allow redo appointments, simply:

1. Go to Business Setup > Settings
2. Activate the Allow Redo Appointments setting
3. Once activated you can determine if staff members should receive service commissions on redos
4. Save your changes

Related Articles:

• Redo Appointments  
• Redo Appointments Report  
• Compensation for Redo Appointments