Online Booking and In-Store Appointment Schedule Intervals

Booking intervals are fixed time segments used in scheduling systems to set the start and end times for appointments or services. This article provides a detailed guide on configuring both online booking intervals and appointment scheduling intervals.

Things to Know:

• Online booking intervals and in-store appointment schedule intervals can be customized independently.
• Intervals can be set in 5-minute increments, ranging from 5 minutes to 60 minutes. Example configurations:
  • Online bookings can be limited to every 30 minutes (e.g., 9:00, 9:30, 10:00).
  • Internal schedules can display appointments every 15 minutes, but allow staff to book at finer 5-minute increments (e.g., 9:05, 9:10, 9:15).
• There are three types of intervals that can be configured:
• Appointment Time Picker Intervals – Controls the time options available in the dropdown when staff book appointments using the appointment modal.
• Appointment Schedule Intervals – Defines how the in-store calendar is segmented in the day and week views (e.g., 15-minute or 30-minute blocks).
• Online Booking Intervals – Sets the available time slots that clients can choose from when booking online.

CONTENTS

• How to Configure Online Booking and In-Store Intervals
• Example Scenario

How to Configure Online Booking and In-Store Intervals

To set online booking and appointment schedule intervals:

1. Go to Business Setup > Settings

2. Scroll down to the Online Bookings section

3. Set your desired intervals for the following options:

• Appointment time picker intervals
• Appointment schedule intervals 
• Online booking intervals 

3. Click Save Changes 

Example Scenario

Let’s say you configure the settings as follows:

Appointment time picker intervals: 5 minutes

Appointment schedule intervals: 15 minutes

Online booking intervals: 1 hour

Here’s how this setup would behave:

• Booking Widget: Clients will see appointment times available every 1 hour (e.g., 9:00 am, 10:00 am, 11:00 am). 

• Appointment Schedule View (Day/Week): Staff will see the calendar divided into 15-minute blocks for easier viewing.
• Appointment Modal (Staff Booking): Staff will be able to schedule appointments at 5-minute intervals (e.g., 9:00 am, 9:05 am, 9:10 am). 

For more information, contact us at support@mytime.com or (385) 233-6964.