For multi-staff appointments, merchants have the option to allow services to be connected (locked) by default or disconnected (unlocked). In this article, we will guide you through the steps to configure these settings.
Things to Know:
When a service is connected, its start time is tied to the previous service's end time. When disconnected, it can be scheduled for any time on the same date as the other services.
Appointments not linked to a ticket will present the "Create Ticket" button in the appointment modal, whereas appointments associated with a ticket will show the option "View Ticket."
CONTENTS
Disconnect Services by Default Configuration
Log into your account:
- Navigate to Business Setup > Settings
- Scroll to the Calendar section
- Toggle the "Disconnect services by default" setting to Yes
- Scroll to the bottom of the settings page and click "Save"
Disconnect Services by Default
Once the setting is enabled:
- Navigate to the Schedule
- Book a multi-staff appointment. Learn more here
- The first service's end time and the start time for the second service will be the same. However, the start time for the second service can easily be adjusted because it is disconnected (unlocked).
- Once you have selected a convenient time, click "Save"
Disabling the Disconnect Services by Default Setting
- Navigate to Business Setup > Settings
- Scroll to the Calendar section
- Toggle the "Disconnect services by default" setting to No
- Scroll to the bottom of the settings page and click "Save"
Once the appointment is locked, you cannot edit the start time of the second service. It will automatically start at the same time as the end time of the first service.
For more information, contact us at support@mytime.com.
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