Global Promotions

Global promotions are configured at the parent level and can be applied at the child level. These promotions can be used for purchasing products, memberships, gift cards, services, and packages. This article will outline the procedure for creating a promotion at the parent level.

Things to know:

• Global DB for promotions must be enabled on the parent account. This is controlled by a hidden setting that can only be enabled by the MyTime team. Please contact our Support Team at support@mytime.com.
• By default, promotions are applied to the least expensive item. However, you can configure your account to apply promotions to the most expensive item instead. This option is managed through the "Apply Promotions in Order of Highest to Lowest Item Cost" setting on the Business Setup > Settings page. For franchise businesses, this setting is controlled at the parent level.
• When configuring global promotions, you need to select each location where the promotion will apply

• If the promotion is set to "Auto Apply," the options to select "New Clients Only" and "One Use Per Client" will be greyed out.

• At the franchise location level, you will not have the ability to edit, delete, or pause global promotions

• Promotions created at the child level are not visible at the parent level

• The system will not allow you to use the same unique promo code for two separate promotions

How to Create Global Promotions

1. From the parent account, navigate to Marketing > Promotions
2. Select "Create New Promotion"
3. From the "Create New Promotion"screen, you can enter the information needed under the general settings tab. Please see the breakdown below;

   Settings	Description
   Promotion Name	The name of the promotion.
   Location	The location(s) where the promotion will be applicable. If you want this promotion to apply to all locations on the account, select the "All" option from the location filter.
   Description	This is a description field for your internal reference.
   Valid	The start and end date of the promotion.
   Auto Apply	If set to "Yes," the options to apply restrictions, such as "New Clients" and "One Use Per Client," will not be available. Additionally, you will not have the ability to set a promotion code or a barcode.
   Promotion Code	Enter a code to be used for promotion redemption online and in-store. You can create your own code or leave it blank. If left blank, the system will auto generate one for you.
   Barcode	This is an optional field to add a barcode. If a barcode is added, MyTime's POS will add the promotion to the ticket if that barcode is scanned. If left blank, the system will auto generate one for you.
   Promotion ID	This is an optional field that can be used when the promotion needs to reference an external ID or tracking number from another system. If left blank, the system will auto generate one for you.
   Calculate Staff Commissions	This field determines how staff commission should be calculated. Staff commission can be calculated either pre-discount or post-discount. Pre-Discount - Calculate the staff member's commission before the promotion is applied. Post-Discount - Calculate the staff member's commission after the promotion is applied.
   Restrictions	You can set your restrictions for the promotions here. You can select one or more from the list given: New Clients Only - The promotion will only be applied to new clients. One Use Per Client - This promotion can only be used once per client. One Use Per Ticket - This promotion can only be used once on any one ticket. Cannot Be Used With Other Promotions - This option will prevent any other promotion from applying to the ticket. Membership Required - Only clients with a membership will receive this promotion. Can Be Used For Online Bookings & Purchases - This restriction determines whether the promotion is applicable for online use. New Family Member Only - This option is available for family accounts and will apply exclusively to tickets where it is the first transaction for the selected family member. If you attempt to apply this promotion to a family member who has already been included in a previous ticket, an error message will appear: "The (Promotion name) promotion can only be used for new family members." New Pet Only - This option is available for pet accounts and will apply exclusively to tickets where it is the first transaction for the selected pet. If you attempt to apply this promotion to a pet who has already been included in a previous ticket, an error message will appear: "The (Promotion name) promotion can only be used for new pets."

4. Once the desired information has been added, click "Next" located at the bottom right of the screen
5. You will be directed to the "Criteria & Benefits" tab. From here, you can configure the following:

   Criteria & Benefits	Description
   Requirements	If you set requirements for the promotion, then certain criteria must be met before the promotion can be applied. By default, promo codes are automatically applied to all services and products. If you'd like the code to only apply to certain items or groups of items, you can choose a type from the Qualified Items section. Number of Qualified Items - The minimum number of items from a basket of qualified items that must be on the ticket before the promotion can be used. For example, if set to 2, at least two items must be added to the ticket for the promotion to be applied. Number of Identical Qualified Items - The minimum number of identical items from a basket of qualified items that must be on the ticket before the promotion can be used (note: mixing and matching of different items from the list of qualified items would not count). For example, if set to 2, the promotion will only apply if two of the same item (service, product, etc.) are added to the ticket. Value of Qualified Items - The minimum monetary value of items from a pre-determined basket of qualified items must be met before the promotion can be used. For example, if set to $100, the value of the item (service, product, etc.) added to the ticket must also be $100 for the promotion to apply. In POS, the value of qualified items promotion takes the total value of all the qualified items into account to determine if the ticket meets the requirements for the promotion. Promotions are then sorted and applied from larger to smaller, so the larger ones are applied first if qualified. Must Purchase - The number of items that need to be purchased for the promotion to be applied. Qualified Items- The promotional code can be used for any service purchase in-store or online.
   Promotion Benefits	Discount type - this can be a percentage, dollar amount, free or you can have the price set to a specific value. Apply to - Select whether the benefits should be applied to the promotion criteria or other items.

6. After entering the promotion criteria and benefits, click on "Publish Promotion" at the bottom right of the screen
7. Once the promotion is created on the "Promotions" page, you will see the newly created promotion displayed alongside other existing promotions.

Viewing Global Promotions

1. At the child level, go to Marketing > Promotions
2. Global promotions will be displayed with a globe icon

For more information, contact us at support@mytime.com.