Editing, Pausing, Duplicating, or Deleting Promotions

Once your promotion has been published, you can edit, pause, duplicate, or delete it. In this article, we will guide you through the steps for editing, pausing, duplicating, and deleting promotions.

Things to Know: 

• The ability to edit, pause, duplicate, or delete promotions is governed by the "Accessing Promotions" access control setting.
• There are 4 promotion statuses:
• Live: The promotion is currently active
• Paused: The promotion has been paused and cannot be used
• Scheduled: The promotion is set to start at a later date
• Expired: The valid date set on the General Setting page has passed
• Promotions can be sorted by the following criteria on the Promotions page, based on the filters you select:
  • Location: Displays all promotions that were created for that location
  • Status: Sorted in this order: Scheduled, Live, Paused, Expired.
  • Name: Sorted alphanumerically by symbols, then numbers, then letters.
  • Start Date: Sorted with the most recently created promotions first, going backward to the earliest.
  • End Date:  Sorted with promotions that have no expiration (Ongoing) first, then those with the farthest end dates, and finally those closest to the current date.
  • Discount Type: Sorted in this order: Free, Percentage (%), Dollar ($) discounts.
• For franchise businesses using global promotions, please note that these promotions cannot be edited, paused, or duplicated at the child (location) level. All changes must be made at the parent level.
• Once a promotion is paused, it cannot be used either online or in-store.
• If a promotion was applied to a ticket and later deleted, the discount will still be reflected on that ticket as well as on any closed tickets where the promotion was used. However, the promotion’s name and code will no longer be displayed.
• Historical data for deleted promotions will still appear in the Promotions report.

Contents

• Editing Promotions
• Duplicating Promotions
• Pausing Promotions
• Deleting Promotions

Editing Promotions

1. Navigate to Marketing > Promotions
2. Locate the promotion you wish to edit
3. Click the edit icon  
4. You will be taken to the promotion’s settings page, where you can edit fields on both the General Settings and Criteria and Benefits pages. Please note that the Promotion Code, Barcode, and Promotion ID cannot be edited.
5. Save Changes

Duplicating Promotions

Duplicating promotions can be done 2 ways, using the duplicate icon on the promotion's main page or using the Duplicate Promotion button when you open the promotion. 

1. Navigate to Marketing > Promotions
2. Locate the promotion you wish to duplicate
3. There are two ways to duplicate promotions: 
   • Click the duplicate icon from the main page
   • Click the edit icon on the main page, then the Duplicate Promotion button at the top
4. The "Duplicate Promotion" modal will appear and allow you to enter the following:                      
   
   • New Promotion Name: The name of the promotion
   • Promotion ID: This is an optional field that can be used when the promotion needs to reference an external ID or tracking number from another system. If left blank, the system will autogenerate one for you
   • Barcode: This is an optional field to add a barcode. If a barcode is added, MyTime's POS will add the promotion to the ticket if that barcode is scanned. If left blank, the system will autogenerate one for you
   • Promotion Code: Enter a code to be used for promotion redemption online and in-store. You can create your own code or leave it blank. If left blank, the system will autogenerate one for you
5. Click the Duplicate button
6. You will be directed to the promotion's setting where everything else apart from what was entered above is duplicated. You can edit the desired fields both on the General Setting and the Criteria and Benefits page if needed       
7. Save Changes

Pausing Promotions

1. Navigate to Marketing > Promotions
2. Locate the promotion you wish to pause and click the edit icon to open the promotion 
3. Click the pause button next to the Duplicating Promotion button
4. Your promotion will then be in a pending pause status until you save it
5. Save Changes
6. Once saved, the promotion will be paused and displays the 'Paused" status

Deleting Promotions

1. Navigate to Marketing > Promotions
2. Locate the promotion you wish to delete
3. Click the delete icon
4. A pop-up will appear for you to confirm the action by typing delete                                                                      
5. Click the Delete button to delete the promotion

For more information contact us at support@mytime.com.

Related Articles:

• Global Promotions
• Promotion General Settings & Restrictions
• Promotion Criteria and Benefits
• Service Promotion Setup
• Class Promotion Setup
• Product Promotion Setup
• Gift Card Promotion Setup
• Membership Promotion Setup
• Package Promotion Setup 
• Applying Promotions Online
• Promotions Report