Custom Membership Charge Date

MyTime offers the flexibility to set a custom charge date for client memberships as needed.

Things to know:

• Setting a custom charge date will adjust the subsequent charge date
• The regular billing cycle will resume after the custom charge date has passed. For example, if the regular billing day is the 25th of the month and a custom charge date was set for March 20th, the membership will be charged on March 20th. Subsequently, April's membership will be charged on April 25th, as this is the regular billing day.
• If a custom charge date is set while the membership is in the automatic retry failed payments process, the custom charge date will become the next charge date, and the retry process will stop.
• If a membership with a custom charge date is canceled, the next charge date will be removed.
• If a membership is pending cancellation with a future cancellation date, and a custom charge date is set after the cancellation date, the next charge date will be removed once the membership is canceled.

To set a custom membership charge date:

1. Go to the Clients tab

2. Search and select the desired client's profile 

3. From the client profile, navigate to the "Memberships" section  

4. Expand the arrow on the right next to the membership status

5. Select the Edit Membership button 

6. From the "Edit Membership" modal, select the Set Custom Charge Date hyperlink  

7. Add the desired date                            

8. Select the "Save" option at the bottom of the screen

Once saved, the "Next Charge" field will display the custom date that was selected.                                                                                                                                          

For more information contact us at support@mytime,com.