Canceling Appointments via the Guest App

This article will walk you through the steps for canceling appointments via the guest app.

Things to know:

• If payment has been processed on a ticket, the appointment cannot be canceled until the ticket is refunded. After the refund is completed, the cancellation can proceed
• The bookings page will display "canceled" in parentheses next to any recently canceled appointment

To cancel an appointment via the guest app, Client should: 

1. Download the guest app from either the Google Play Store (for Android users) or the Apple Store (for iOS users)

2. Upon downloading, navigate to the home screen and tap on the account icon located in the top right corner

3. On the sign-in page, clients can either log in using their MyTime consumer credentials or sign in using Facebook. For IOS users, they will also have the option to sign in using Apple                                                                                                               

Upon signing in, clients will be directed to the My Account page, providing them access to view and manage their account details                        

4. Select "Bookings" located at the bottom of the screen                                                                                                                   

5. From the "Upcoming" tab, locate and select the appointment you wish to cancel                                                                                                                    

6. Select the "Cancel Booking" option at the top of the screen

The following confirmation page will be displayed

7. Select "Yes, Cancel Appointment"

Once the appointment has been canceled, the confirmation will be displayed as shown below

The bookings page will reflect "(canceled)" next to the recently canceled appointment.

If a payment has been successfully processed for an appointment that requires cancellation, the system will display the following error message when attempting to cancel the appointment

For more information contact us at support@mytime.com.