Round Robin Mechanism on the Booking Widget

When a client books an appointment online and selects "No Preference", our system automatically assigns a staff member using a round-robin method.

Things to Know:

• The round-robin assignment applies only to online bookings
• It does not consider in-store appointments or those where a specific staff member was requested

Round-Robin Assignment Logic:

• Availability Check: The system selects from staff members available to provide the requested service at the chosen time.
• Appointment Count: Among available staff, the one with the fewest auto-assigned appointments for the current month is prioritized.
• Tiebreaker: If multiple staff members have the same number of auto-assigned appointments, the system selects one at random.
• Pricing Consideration: If one-time sales or off-peak pricing are enabled, the staff member with the lowest price for the service will be assigned.

This ensures fair distribution of appointments while optimizing scheduling efficiency.

If you have any questions, please contact our Support Team, at support@mytime.com.