Changing Associated Pet on Existing Packages

Pets linked to existing packages can be switched to another pet. This article will guide you through the process of changing associated pets for existing packages.

Things to Know:

• If a package was purchased for Pet A and a package item was redeemed for an appointment for Pet A:

  • Changing the package owner to Pet B will not impact historical data

  • Reports will still reflect that the package item was used

  • The appointment for Pet A will continue to display the "In Package" label

To change the associated pet for an existing package:

1. Navigate to the Clients tab
2. Open the client's profile
3. Scroll down to the package section
4. Expand the package
5. Select the Edit Packages button                                                                                                                                                                                                                                                                                                                                                                                            
6. Select the dropdown menu next to Package Owner                                                                                                                                                                    
7. Select the associated pet from the list and save 

Once saved, the package can only be used by the new pet selected.