Delivery Method for Campaigns

Modified on Tue, 11 Feb at 2:12 PM

This article examines various scenarios in which delivery methods are used for campaigns and outlines the expected outcomes.

Things to Know:

You can specify a preferred delivery method when sending campaigns (Email, SMS, or Push Notification):
- Use if Available: The selected method will be the method used for delivery
- Never Use: This method will not be used, even if the selected method is unavailable
Delivery methods configured before February 3, 2025 (when the ability to set fallback delivery methods was introduced) will display the following default selections:
- For enabled delivery methods, the 'Use if available' option will be selected.
- For disabled delivery methods, the "Never Use" option will be selected.
To receive SMS notifications, the client must have a valid phone number on file and is single-opted in to receive transactional SMS
To receive email notifications, the client must have a valid email address on file and is opted in to receive transactional emails
Push notifications can only be sent to clients who have your custom MyTime Guest App installed on their mobile devices

Scenarios

Delivery Methods	Expected Results
EMAIL: Use if available TEXT: Use if available PUSH: Never use	Email and text message will be sent Push notification will not be sent, even if email and text are unavailable
EMAIL: Use if available TEXT: Never use PUSH: Use if available	Email and push notification will be sent Text will not be sent if both email and push notification are unavailable
EMAIL: Use if available TEXT: Never use PUSH: Never use	Email will be sent Neither text message nor push notification will be sent, even if email is unavailable.
EMAIL Use if available TEXT: Use if available PUSH: Use if available	Email, text message and push notification will be sent
TEXT: Use if available EMAIL: Use if available PUSH: Never use	Text message and email will be sent Push notification will not be sent, even if both text message and email are unavailable.
TEXT: Use if available EMAIL: Never use PUSH: Use if available	Text message and push notification will be sent An email will not be sent, even if both text message and push notification are unavailable.
TEXT: Use if available EMAIL: Never use PUSH: Never use	Text message will be sent Neither email nor push notification will be sent, even if text message is unavailable
TEXT: Use if available EMAIL: Use if available PUSH: Use if available	Text message, email and push notification will be sent
PUSH: Use if available EMAIL: Use if available TEXT: Never use	Push notification and email will be sent A text message will not be sent, even if both push notification and email are unavailable
PUSH: Use if available EMAIL: Never use TEXT: Use if available	Push notification and text message will be sent An email will not be sent, even if both push notification and text messaging are unavailable.
PUSH: Use if available EMAIL: Never use TEXT: Never use	Push notification will be sent Neither email nor text message will be sent, even if push notification is unavailable
PUSH: Use if available EMAIL: Use if available TEXT: Use if available	Push notification, email and text message will be sent

For more information, contact us at support@mytime.com.

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