Booking Members Only Classes Online

Members only classes can be booked exclusively by clients who have an active membership or a membership that is pending cancellation. In this article, we will walk through the steps to configure and book members only classes online. 

Things to know:

• Members only classes can be booked by clients with an active membership or memberships with a pending cancellation status. Clients with expired, canceled, frozen, or suspended (payment failed) memberships will not be able to book members only classes.

• If a membership is canceled and the "How long should value/item credits be valid after membership termination?" setting is configured, clients will be able to book members-only classes until the credits expire.

• Only scheduled classes will be visible on the widget
• To book members-only classes, clients must be logged into their accounts. If not signed in, these classes will display a "Members Only" label, and the "Select" button will appear greyed out. Hovering over the button will reveal a message stating: "This class can only be booked by members at this time." Once clients log in and their membership eligibility is verified, they will gain access to book the class.When booking a class online that requires a deposit, clients can choose to pay a partial amount using a gift card or pay the full amount using any available method.
  • Pay In Person
  • If the gift card balance covers the full deposit: The client can enter their gift card code at checkout. The gift card will be applied to the deposit, and any remaining balance on the gift card can be used toward the class total when paying in-store. If needed, another payment method can be used to pay the remaining amount in person.
  • If the gift card covers only part of the deposit: The system will apply the gift card for the available amount. The remaining portion of the deposit will be charged to the client’s credit card at checkout. The client can then pay any remaining class balance in person.
  • Pay Online
  • If the gift card covers the deposit and the remaining class balance: The entire amount will be paid using the gift card once it is applied at checkout.
  • If the gift card covers only the deposit: The gift card will be applied to the deposit, and the credit card will be charged for the remaining class balance.
  • If the gift card covers only part of the deposit: The system will apply the gift card to the portion it can cover. The client’s credit card will then be charged for the remainder of the deposit and any remaining class fees at checkout.
  • This feature is controlled by the 'Enable Paying Deposit via Gift Card' setting, which can only be enabled by MyTime Support. 
• When a members only class session is booked online, a ticket is automatically created.

To book a members-only class, clients should:

1. Navigate to your business website or booking widget
2. If your business has multiple sites, select their preferred location to ensure they are viewing the correct booking calendar
3. Click the "Sign In" button at the top of the page
4. Choose their login method:
   • Standard: Enter their registered email address and password, then click 'Sign In'
   • Social Login: Select 'Continue with Google,' 'Continue with Apple,' or 'Continue with Facebook' to use their existing social media credentials
5. Once signed in, choose a date from the "Date Picker"
6. Select the desired staff member and class category
7. Click on the "Select" button next to the preferred class
8. If multiple attendee types are available, select the appropriate one and use the "Qty" dropdown to add more attendees. Then, click "Continue" to proceed to the checkout page
9. Click "Complete Booking."                                                                                                                                                                                                                                                                                                                                                                                                  

For more information, contact us at support@mytime.com.            

Related Articles:

• Scheduling Members Only Classes In-store
• Global Classes
• Creating Classes/Events
• Scheduling Classes/Events
• Creating Virtual Classes/Events
• Scheduling Classes/Events