Appointment Visits on Appointment Tiles

Modified on Wed, 21 May at 3:43 PM

The appointment visit count displayed on the appointment tile shows how many times a client has completed services within each service category. Each time a client completes an appointment for any service in a given category, the count for that category increases by one. This helps track how often a client has received services from each category over time.

Things to know:

This feature is controlled by the "Display Service Count on Appointment Tiles" setting.
The system tracks the total number of completed appointments per service category, not per individual service. For example, if a client completes three different services under the Haircut category, the Haircut category count will show 3, regardless of which individual haircut services were booked.
Cancelled appointments are not counted and do not appear on the schedule.
Add-ons are excluded from the count, as they are not treated as standalone service categories.
Appointment visit count logic for pet businesses:
The appointment visit count is based on the overall number of visits by the client for a given service category, regardless of which pet the service was booked for.
Each time a client completes a service within a specific service category—whether for Pet A, Pet B, or Pet C—the count increases.
The count displayed on future appointments reflects the total number of completed appointments for that category across all pets linked to the client. Example: If a client has two dogs—Max and Bella—and books grooming appointments as follows:
Max: 2 completed grooming appointments
Bella: 1 completed grooming appointment
The next grooming appointment booked for either Max or Bella will display visit number 4 on the appointment tile when that appointment is completed.

CONTENTS

Enable Number of Appointment Visits Setting
View Number of Appointment Visits on Schedule
Number of Appointment Visits Based on Appointment Type

Enable Number of Appointment Visits Setting

Navigate to Business Setup > Settings
Scroll to the Calendar section
Locate the “Display Service Count on Appointment Tiles” setting
Toggle the setting to Yes
Scroll to the bottom of the page and click Save

View Number of Appointment Visits on Schedule

To see appointment visit counts on the schedule:

Go to Schedule
Use filters to select the desired date, location, and staff member
On each appointment tile, the visit count will appear next to the service name, showing how many times the client has completed that service category

Number of Appointment Visits Based on Appointment Type

The appointment visit count shown on the appointment tile reflects a client’s completed visits for each service category. Below is a breakdown of how the count behaves depending on the appointment type:

Appointment Type	Description
Completed Appointments	Appointments in the past are assigned consecutive numbers once marked as completed. Example: Maxine Brown receives a Swedish Massage on Jan 1 (1), Mar 1 (2), and May 1 (3).
Future Appointments	All future appointments will display the same visit count, based on the most recent completed appointment. Example: Lucy Campbell completed 2 Gel Pedis and has 3 upcoming. All 3 future appointments show "3".
Recurring Appointments	If an appointment in the recurring series is deleted or canceled, the visit count updates accordingly. Example: Maxine Brown completes Jan and Feb massages, cancels Mar. April and May show "3" until completed.
No-show Appointments	No-show appointments retain the current count, but are excluded from future visit count progression. Example: Samantha Brown's 5th Gel Pedi is a no-show; the next appointment will still show "5".
Waitlist Appointment	Waitlist appointments display the projected count while in the waitlist stage. Example: Troy Henry completed 2 Hot Stone Massages. His waitlisted appointment will show "3".
Couples Appointments	Couples Appointments Only the main client’s appointment history is considered; the guest’s history is not included. Example: Marsha Samuels books a couples massage with Phillip. The count will only display for Marsha Samuels.
Service Group Appointments	Service Group Appointments When services span multiple categories, the highest visit count among those categories is shown. Example: Jade Williams had 1 Gel Mani. Books a Gel Mani + Gel Pedi. Count shows "2" for the service group.

For more information, contact us at support@mytime.com.