Move/5000 Setup

You can be up and running, ready to take card payments in under 5 minutes with the plug & play capabilities of the Move/5000 pin-pad. Follow the few short steps below to set up your new card terminal. 

1. (Optional step for those who purchased the charging dock). Connect the included power brick to the charging base by detaching the removable door on the back of the charging base.                                                                                                                              
2. Connect to WIFI. On the pin-pad press 2634. A menu will display showing your WiFi status & battery status. The WiFi indicator will be white, indicating the Move/5000 pin-pad is not connected to WiFi. Press the circle key above the red X (the circle key is the "F key for menu")
3.  
4. You can use your finger for input OR utilize the included stylus in the rear of the pin-pad
   1. Select Tetra Admin
   2. Select 4-Configure Wi-Fi
   3. Select 2-Scan Networks 
   4. Click on your wireless network and enter the password *password entry defaults to caps, please see the bottom of Move/5000 screen to toggle between caps, lower-case, numbers & special characters*
   5. The device will confirm to connect, click the green button on the pin-pad to confirm *the WiFi status will remain white if you have entered the wrong password. If the status remains white after 30 seconds, you will need to press 3-My Networks, then Delete All, and try connecting again with the correct password*
5. Press the red X 4-5 times to return to the home screen. 
6.  Reboot your card reader. Hold the yellow key + # key for 3 seconds to reboot the card reader. If your reader is not plugged in to power, it will no automatically power up. Once it powers off, hold the green button to power on. not

Register the terminal to your MyTime account 

1. Now that your reader is connected to WiFi, view video above or follow the steps here to register your terminal to your location. 
2. Once connected and the reader has rebooted, you will see the MyTimePay screen (as seen here).

Run a Test

1. You are now ready to take payments. Please view video above on how to run a test or see steps below.  

Web App

iOS App

Tips & Tricks 

To reboot your your terminal, simply hold the yellow key and # key for 3 seconds

Troubleshoot 

150 error

1. Verify your card reader is connected to the internet 
   • On your keypad press 0000. This will display a terminal status page.
   • Scroll to CONNECTION STATUS. It should read ACTIVE or CONNECTED.
   • If it is NOT CONNECTED, reboot the terminal by holding the # key + yellow < key for 3-4 seconds
   • Once the device reboots, press 0000 and verify the connection status.