Booking Service Groups Online

In this article, we will walk through the steps your clients will take to book service groups online. For details on how to configure service groups, learn more here.

Things to know:

• When a client books a service group online, and some or all of the services are covered by a membership or package, the system will display the following labels:
  • "In Package" or "In Membership" – All services in the group are fully covered.
  • "Partially in Package" or "Partially in Membership"—Only some of the services are covered. Hovering over the label will reveal which specific services are included in the package or membership.
  • These labels appear throughout the booking process to help clients clearly understand what’s included.
    
• Service Groups follow the same availability and sorting rules as services added to the cart individually
• By default, when using the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.
• During checkout, if a client is not signed into their account, they will be prompted to log in. If they do not have an account, they can click the "Sign Up" link to create one.
• When booking a service online that requires a deposit, clients can choose to pay a partial amount using a gift card or pay the full amount using any available method.
  • Pay In Person:
  • If the gift card balance covers the full deposit: The client can enter their gift card code at checkout. The gift card will be applied to the deposit, and any remaining balance on the gift card can be used toward the service total when paying in-store. If needed, another payment method can be used to pay the remaining amount in person.
  • If the gift card covers only part of the deposit: The system will apply the gift card for the available amount. The remaining portion of the deposit will be charged to the client’s credit card at checkout. The client can then pay any remaining service balance in person.
  • Pay Online:
  • If the gift card covers the deposit and the remaining service balance: The entire amount will be paid using the gift card once it is applied at checkout.
  • If the gift card covers only the deposit: The gift card will be applied to the deposit, and the credit card will be charged for the remaining service balance.
  • If the gift card covers only part of the deposit: The system will apply the gift card to the portion it can cover. The client’s credit card will then be charged for the remainder of the deposit and any remaining service fees at checkout.
  • This feature is controlled by the 'Enable Paying Deposit via Gift Card' setting, which can only be enabled by MyTime Support.

• The ability for clients to remove applied gift cards or promo codes (via an 'X' icon) during online checkout, the "Separate promotion and gift card codes" hidden setting must be enabled. If this feature is not currently active on your account, please contact the MyTime Support team to have it enabled.
• When an appointment is booked online, a ticket is automatically created.

Once the service group(s) and promotion(s) are configured, clients will be able to book the service group and receive the discount through your booking widget. To do this, they can:

1. Navigate to your business website or booking widget
2. If your business has multiple sites, select their preferred location to ensure they are viewing the correct booking calendar
3. Click the "Sign In" button at the top of the page
4. Choose their login method:
   • Standard: Enter their registered email address and password, then click 'Sign In'
   • Social Login: Select 'Continue with Google,' 'Continue with Apple,' or 'Continue with Facebook' to use their existing social media credentials
5. Once their credentials or social accounts are authenticated, they will be instantly logged into the booking widget and can proceed with scheduling appointments.
6. Locate the service group(s) under Filter By Services at the end of the services displayed to the right 
7. Click "Book" next to the desired service within the service group 
8. The Add-On modal will appear if the services in the service group selected have add-ons assigned to them                                                   
9. All the services in the group, along with any selected add-ons, will be added to your cart
10. Click "Select Time" to proceed                        
11. Select a date from the date picker and a time
12. On the checkout page, all services included in the group along with any add-ons selected will be listed
13. Complete the intake form and card details if necessary, then complete the booking 

For more information, contact us at support@mytime.com or (385) 233-6964. 

Related Articles: 

• Combo Bookings (Service Groups)
• Scheduling Service Group Appointments
• Booking Appointments Online
• Scheduling Appointments for Clients
• Booking Appointments Online for Pets
• Scheduling Appointment for Pets
• Booking Appointments Online for Family Members
• Scheduling Appointment for Family Members