Duplicate Phone Numbers and Email Addresses on Client Profile

When creating a new client in-store, if you enter a duplicate email or phone number, you will receive a warning that the phone number or email address is already in use.

Things to know: 

• This is merely a warning and should not prevent the client from being saved
• This warning will appear when you create new clients on the Clients tab, on the appointment modal in the scheduler or POS, or when you edit an existing client's phone number.  
• If the client is deleted and you use the previous phone number or email address, the warning message will not be displayed.

Contents:

• Duplicate Phone Number Scenarios
• Duplicate Email Address Scenarios

Duplicate Phone Number Scenarios

Scenario 1: Adding a New Client

1. Navigate to the Schedule, Clients tab, or POS.
   
2. Add a new client.
   
3. Enter a phone number for the client.
   
4. If the number is already associated with an existing client profile, the following message will appear: “Phone number is already in use here!”
5. Clicking the here hyperlink in the message will take you to the client profile currently linked to that number.

Scenario 2: Editing an Existing Client Profile

1. Navigate to the Clients tab.
   
2. Search for and select the desired client profile.
   
3. When the client profile opens, click the "Edit" icon next to Details.
   
4. Edit the client’s phone number.
   
5. If the number is already associated with another client profile, the following error message will appear: “Phone number is already in use here!”
6. Clicking the here hyperlink in the message will take you to the client profile currently linked to that number.

Duplicate Email Address Scenarios

Scenario 1: Adding a New Client

1. Navigate to the Schedule, Clients tab, or POS.
   
2. Add a new client.
   
3. Enter an email address for the client.
   
4. If the email is already associated with an existing client profile, the following message will appear: “Email address is already in use here!”
   
5. Clicking the here hyperlink in the message will take you to the client profile currently linked to that email.

Scenario 2: Editing an Existing Client Profile

1. Navigate to the Clients tab.
   
2. Search for and select the desired client profile.
   
3. When the client profile opens, click the "Edit" icon next to Details.
   
4. Edit the client’s email address.
   
5. If the email is already associated with another client profile, the following error message will appear: “Email address is already in use here!”
6. Clicking the here hyperlink in the message will take you to the client profile currently linked to that email.

If you have any questions, please contact our Support Team at support@mytime.com. 

Related Articles:

Adding Clients Manually

Client & User Profile Matching on the Public API