Purchasing Packages on the Guest App

Modified on Fri, 3 Oct at 12:49 PM

Clients can purchase packages via the consumer app which is similar to the way they would purchase them via the widget.

Things to know:

To configure your account for package purchases, learn more here
For accounts with the family member feature enabled, clients can purchase multiple packages in different quantities online, as long as the packages are configured for all family members. This feature is controlled by a hidden setting that can only be activated by the MyTime team. To enable this setting, please contact our Support Team at support@mytime.com. Please note that if the "Can only be purchased once per client" option is selected during package setup, clients will not be able to purchase multiple quantities.
If a client is not signed into their account during checkout to complete a purchase, they will be prompted to log in. If they do not have an account, they can click the "Sign Up" link to create one.
For businesses that do not have Strong Customer Authentication (SCA) enabled, clients purchasing packages on the guest app can choose not to save their card information. To opt out, they simply need to uncheck the box next to "I authorize X Company to save my card on file.

Once your clients have downloaded your custom MyTime white-labeled app from the Google Play Store (for Android users) or the Apple App Store (for iOS users), here is how they will purchase packages:

On the home screen, tap the icon in the top right corner of the screen
Login using their MyTime consumer credentials
Once signed in, they will be redirected to the home screen. Select the Purchase Package button
Select the purchase location
For individual packages, click the "Buy" button. For packages configured for all family members or pets (for pet merchants), clients will have the option to specify the quantity they wish to purchase
Enter card details and tap on the “Complete Purchase" button
The confirmation page will display all the package details

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