Editing Tickets for Prepaid Services

Prepaid services are services that clients pay for in full before their scheduled appointment using a credit card during online booking.

Things to know: 

• By default, for online credit card prepayments, MyTime places a hold on the client's card upon booking and finalizes the charge 2 hours after the appointment is completed. You can edit prepaid tickets to adjust the final amount (e.g., add extra services or tips) anytime before or during this 2-hour window.
• If both the "Automatically Close Ticket When Full Payment Is Taken By Credit Card" and "Automatically Close POS Ticket If 100% Deposit Or Pre-Payment Collected" settings are enabled, the ticket will automatically close upon booking completion. 
• Prepaid tickets appear on the appointment date in the Services sidebar on the POS → New Ticket page, as well as in the Open Tickets report. They can also be accessed directly from the appointment modal on the schedule or through the client’s profile.
• Service prices can still be adjusted in POS even after payment has been processed.
• Prepaid appointments cannot be transferred to a new ticket.

To edit prepaid tickets: 

1. Navigate to POS

2. On the new ticket page, all open (not settled automatically by the system) prepaid tickets will appear in the “Services” sidebar for the current date and past dates 

3. Click to open the ticket 

4. A pop-up will appear indicating that payment has already been taken on the ticket. Select "Yes" on the pop-up.

5. Once opened, the ticket will behave like any other POS ticket with pre-payment on it. The last 4 digits of the card, along with the 'Settle Payment' link, will be displayed 

6. Before settling and closing the ticket, you can make updates as needed: 

• Changes to existing services (e.g., adding a tip, adjusting service price, or applying add-ons) will be reflected in the pending credit card payment. 
• New items such as gift cards, products, memberships, or packages will be payable based on your online payment configuration:
  • If the 'Accept online payments through MyTime?' payment setting is set to 'Yes, require online payment to book online', additional charges will be added to the pending online transaction. 
  • If the payment setting it is set to 'No, only take payments in person', the Take Payment button will appear, allowing you to process payment in-store.  

7. Finalizing the Ticket:

• Use the Settle Payment link to settle the credit card payment. Here, you can choose to add a tip before selecting Charge.                                         
• Select the Close Ticket button. Two hours after the appointment is completed, the ticket will close automatically, and no further processing will occur—just like other prepaid online tickets. 

The ticket will appear in the Closed Tickets report and remain accessible from both the client profile and appointment modal.         

For more information, contact us at support@mytime.com or (385) 233-6964.    

Related Articles:

Editing Closed Tickets