Welcome to the Help Center

Manage your clients

• MyTime Family Accounts
• Can I set custom prices and durations for my clients?
• Expiration Reminders
• How can I categorize, label and filter my clients?
• How can I merge duplicate client profiles?
• How can I save documents and files for my clients?

See all 7 articles

Canceling and rescheduling appointments

• How does scheduling a recurring appointment with no end date work in Scheduler?
• How do I make an appointment recurring?
• How do I see upcoming appointments booked on MyTime?
• How do I reschedule an appointment?
• How do I cancel an appointment?

Connecting your existing calendar

• Why can't I view the titles of my external calendar events?
• Can I sync my external calendar to MyTime?
• Can I edit my external calendar appointments?

Managing your locations

• How can I view one location's schedule?
• Can I set up both a business location and a mobile business?
• How do I set up my mobile business?
• How do I add or edit my location(s)?

Managing your staff

• Staff Members Can Be Connected To Locations Without Working Hours Being Added To Their Staff Profile
• Scheduler Filter for Clocked-In Staff Members
• Customized Hours
• Can my staff member take more than one appointment at a time?
• Can I view my Scheduler by working staff only?
• How do I view an employee's schedule?

See all 9 articles

Managing your services

• Custom Price and Duration by Pet Breed
• Add-On Services
• Can I set up buffer times between appointments?
• Can I set up packages for my services?

Manage your appointments

• Setting To Change Appointment Status To Complete When POS Ticket Is Closed
• What Does the Star Icon On A Appointment Mean?
• How is Estimated Wait Time Calculated on the Kiosk and Waitlist?
• Split View Schedule For Waitlist
• Waitlist
• What does the "Notify client of change" box do?

See all 11 articles